PhD Machine Learning Research Internship, Cresta
+ Equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Currently pursuing a PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field
- Proficiency in Python and familiarity with at least one deep learning framework (e.g., PyTorch, TensorFlow)
- Strong understanding of machine learning fundamentals and generative modeling
- Ability to design and analyze experiments involving large-scale datasets
- Work authorization in the country of employment at the time of hire
Desirable
- Proven research achievements demonstrated through first-author publications in leading AI conferences
- Experience building AI systems for practical applications, with a focus on scalability and robustness
- Contributions to open-source AI frameworks or tools
- Strong analytical problem-solving skills and ability to handle complex, high-dimensional data
What the job involves
- Our internships offer a dynamic, fast-paced environment where you’ll collaborate with top researchers and engineers in the field
- We provide opportunities for interns to make significant contributions to AI research and apply novel techniques at scale
- Contribute to research that can be applied to Cresta product development
- Conduct research to develop state-of-the-art generative AI algorithms, applying techniques in deep learning, natural language processing, and multimodal AI
- Analyze and optimize the efficiency, scalability, and stability of deployed algorithms, depending on project goals
- Collaborate with cross-functional teams to align research with Cresta’s product vision
- Communicate research progress and findings clearly to stakeholders
- Publish findings in top-tier AI conferences and journals where applicable (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP)
- Duration: 12 to 24 weeks, with flexible start dates throughout the year
- Location: Flexible (on-site, remote, or hybrid options available) in United States or Canada
- Mentorship: Work closely with experienced researchers and engineers in a collaborative environment
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company values
- Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
- Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
- Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
- Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
- Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
- Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.
Company HQ
University South, Palo Alto, CA
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