Program Manager, Stripe
Core Operations
€80.2-120.2k
More information about location
A financial infrastructure platform for businesses
Job no longer available
A financial infrastructure platform for businesses
1001+ employees
Job no longer available
€80.2-120.2k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- The successful candidate flourishes in a fast-paced, ambiguous and collaborative environment and is excited to solve complex problems
- Have 8+ years of experience in operational, product, consulting, or project management roles
- Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity problems
- Obsessively ensure that users’ rights are preserved with clear, objective, conclusive and timely responses
- You have strong written and verbal communication skills with strong empathy for solving user problems
- Data driven decision making is your happy place
- Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality
- Have a strong sense on how to scale great user support experience and can design and continuously improve operational processes
- Have an ability to execute and deliver complex operational projects involving multiple stakeholders
Desirable
- You enjoy digging deep into data, can analyze user feedback patterns and use these insights to drive improvements. Being proficient in SQL, Splunk or equivalent query languages is desirable
What the job involves
- Stripe is looking for a program manager to join Core Operations to scale verification updates
- This person will work closely with our Operations, Product, Legal & Engineering teams, in addition to multiple other stakeholders across Stripe to build the operational infrastructure enabling successful Stripe support and scale regulatory compliance for newly launched products and programs
- As a result, you’ll ensure Stripe user experience is always top of mind and impact on their business is minimized
- Manage the completion of milestones and delivery of large-scale cross-functional initiatives
- Prepare and monitor key user support indicators and reports, including reports required by law and regulations
- Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify possible flaws or failures to comply with the legal and regulatory standards and successfully collaborate with multiple Stripe teams to execute thorough remediation strategy and action plans
- Collaborate with Product, Engineering, Risk, Legal & Compliance etc. to improve our products and processes
- Surface and document edge case user requests and work with regional teams to validate requirements and proposed solutions
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payment option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is extending its services to countries with vast customer potential, including Brazil, Japan and India. It is also partnering with OpenAI, the company behind ChatGPT - a win-win collaboration that is monetising OpenAI’s flagship products and at the same time enhancing Stripe with GPT-4, as it moves forward with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(CEO)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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