Senior Software Engineer, CareMessage

• You are a seasoned full-stack engineer who thrives in dynamic, fully distributed environments
• You bring deep experience building and scaling production web applications end-to-end and are fluent on both sides of the stack: Ruby on Rails on the backend and modern React on the frontend
• You are energized by the challenge of delivering intuitive UX on top of a mature domain model, tackling problems like complex form workflows, data-heavy dashboards, role-based access, and clinic-specific configuration, and you have the technical leadership to guide and mentor your teammates across both frontend and backend work
• You take a scientific approach to everything you do
• You rely on evidence, not intuition, and you look for data that challenges your assumptions before drawing conclusions
• You contribute to PRDs, documentation, and wikis with this same mindset, using data to guide decisions and validate your work
• You're excited about operating in a mission-driven, fast-moving environment and bring the experience and ownership mentality to lead from the front
• Most importantly, you share our commitment to advancing health equity for low-income populations and take pride in contributing to that mission through the systems you build
• Minimum 8 years of hands-on software engineering experience, with strong proficiency in Ruby on Rails and modern JavaScript/TypeScript (React)
• Minimum 8 years of full-stack experience building, maintaining, and scaling production web applications end-to-end, with demonstrated experience owning complex features from API design through UI delivery
• Solid fundamentals of computer programming, including a good understanding of software development lifecycle, coding best practices, design patterns, object-oriented architecture, and component-based frontend design
• Advanced SQL proficiency with a strong analytical mindset, comfortable querying and working with large, complex datasets to uncover insights, troubleshoot issues, and inform technical decisions
• Proven experience writing clean, testable, and maintainable React code, including hooks, state management, and component composition patterns
• A commitment to supporting and fostering diversity and inclusion (we have a global team and you will regularly collaborate with people from a variety of walks of life)
• Demonstrated ability to independently own and deliver complex full-stack projects end-to-end, break down large features into manageable tasks, mentor junior engineers, and influence technical direction within a team
• Growth-oriented mindset
• Outstanding written and verbal communication skills, especially in a fully remote environment
• Excellent ability to collaborate with technical and non-technical partners to support discovery, development, and testing phases of application features
• Experience working in teams where automated tests are an expected part of development, including writing and maintaining tests alongside production code on both backend and frontend
• Proven ability to work autonomously, proactively identifying challenges before they escalate, driving solutions independently, and maintaining clear, consistent communication with stakeholders to keep projects moving forward
• This role is currently set at a Level 3 Individual Contributor, equivalent to a senior engineer with deep professional experience who can independently own and deliver complex messaging features end-to-end, provide technical leadership and mentorship to the team, and drive architectural decisions across the messaging platform
• If you do not meet every requirement listed but believe you can succeed in this role, especially if you come from an underrepresented background, we encourage you to apply

Desirable

• We are looking to hire a Senior Software Engineer I, (L3) for the Applications Team who will own and drive the technical direction of CareMessage's core SaaS application, the full-stack product that clinic staff at over 400 safety-net healthcare organizations in the United States rely on every day to manage their patients, build and run communication programs, and measure patient engagement outcomes
• You will independently own complex features end-to-end across our Rails backend and React frontend, mentor L2 engineers on the team, and contribute to architectural decisions that shape how we evolve the core product
• This is a highly cross-functional role with shared team lead responsibilities. You'll work closely with Product, Customer Success, Data, and Engineering to design and deliver features that meaningfully reduce the administrative burden on safety-net clinics and deepen patient engagement
• You will report to the Director of Engineering and play a key role in advancing our core product capabilities as we scale
• You will own and drive the technical direction of key Applications platform features, collaborating with Product, Customer Success, Data, and Engineering to design and deliver solutions that reduce administrative burden for safety-net clinics
• You will design, build, and maintain full-stack features spanning the Rails backend (models, controllers, APIs, background jobs) and the React frontend (components, hooks, state management, forms, data fetching)
• You will share team lead responsibilities with peers, including mentoring L2 engineers, leading technical design discussions, conducting code reviews across both repos, and helping set technical direction for the Applications team
• You will contribute to architectural decisions that shape how we evolve the core product, including API design, data model changes, frontend architecture, and the interplay between the monolith and the SPA
• You will provide technical training and documentation for features you build and maintain, enabling support teams to monitor, troubleshoot, and measure the impact of product features in production
• You will work closely with Product teams to understand requirements and lead technical input during solution definition, including ownership of technical scoping and active participation in Product Requirements Documents (PRDs)
• You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews
• You will contribute to the team by participating in On-Call (PagerDuty) activities
• Within 1 month you will:
• Have a working familiarity with the CareMessage Applications platform, the Rails monolith, and the core-app-react frontend
• Understand our application architecture, request lifecycle, data model, and Software Development Lifecycle
• Learn and follow CareMessage's engineering standards, coding best practices, and development processes across both repos
• Establish rapport with engineers on the team through Wiki contributions, 1:1 conversations, and Team Rituals
• Begin reviewing PRs and participating in technical design discussions
• Within 3 months you will:
• Be independently owning and delivering complex full-stack features end-to-end with meaningful impact
• Have a strong understanding of our application architecture and have identified areas for improvement in our processes, systems, and tooling
• Understand our Company Objectives and Key Results and be able to articulate how the Applications team directly impacts them
• Be actively mentoring L2 engineers through code reviews, pair programming, and technical guidance on both backend and frontend work
• Have begun contributing to technical design decisions and architectural discussions
• Within 6 months you will:
• Be recognized as a technical leader on the Messaging team, having developed strong trust and rapport with peers and cross-functional partners
• Have full ownership of major messaging platform features from design through production support, driving projects that directly impact patient outcomes
• Share team lead responsibilities with peers, including leading technical design sessions, setting engineering standards, and guiding the team's technical roadmap
• Contribute your expertise in one or more strategic areas that drive value across the engineering department (e.g., delivery optimization, AI-driven messaging, MMS/RCS capabilities, consent management architecture)