People Operations Manager, Kooth
£65k
+ Share Options
Personalised digital mental health care platform
Be an early applicant
Personalised digital mental health care platform
201-500 employees
Be an early applicant
£65k
+ Share Options
201-500 employees
Company mission
To create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- Proven experience managing People Operations services and supporting the development of a high-performing team
- Experience supporting employees and managers across both the UK and US, with the ability to collaborate effectively across teams and time zones
- Hands-on experience managing HR systems, including supporting HRIS implementations, automation, system administration, and continuous process improvement
- Working knowledge of UK and US employment law, regulatory requirements, data governance, and payroll processes
- Experience using automation and AI to simplify workflows, improve efficiency, and reduce manual administration
- Strong People data and reporting skills, with experience identifying and communicating trends across areas such as attrition, absence, performance, and engagement
- Experience administering or supporting employee benefits and reward programmes, including renewals and market reviews
- Excellent communication skills, with the ability to translate complex information into clear, practical guidance for employees and managers
- Strong stakeholder management and cross-functional collaboration skills
- Strong project management, problem-solving, and prioritisation skills, with the ability to manage competing operational demands
- A proactive, adaptable, and resilient approach, with strong attention to detail and a commitment to delivering an excellent employee experience
- CIPD or SHRM accreditation is required
- Experience working with Rippling is highly preferred
What the job involves
- Reports to: Vice President of People & IT
- Direct Reports: 3
- The People Operations Manager will manage the day-to-day delivery and continuous improvement of People Operations across the UK and US. Working closely with the Vice President of People & IT (US) and Director of People (UK), this role will translate People priorities into consistent, efficient, and compliant processes that create a seamless employee experience
- This is a hands-on leadership role responsible for managing a team of three People Operations Generalists, overseeing core People systems and services, and ensuring our operational foundations support Kooth as it continues to grow
- People Operations Delivery
- Manage the effective day-to-day delivery of People Operations services across the UK and US
- Translate People priorities into clear processes, workflows, service standards, and team objectives
- Monitor service delivery, identify areas for improvement, and ensure employees and managers receive timely, accurate, and supportive guidance
- Partner with People colleagues and business stakeholders to deliver a consistent employee experience across the employee lifecycle
- Systems Management and Continuous Improvement
- Manage the HRIS, Rippling, and other key People systems across the UK and US, serving as the primary operational subject matter expert
- Maintain accurate system configuration, documentation, permissions, workflows, and data
- Improve system adoption and the user experience by simplifying workflows, increasing self-service, automating processes, integrating systems, and using AI where it adds value
- Coordinate relationships with system vendors and implementation partners, monitoring service levels, costs, and delivery
- Support system implementations, upgrades, testing, and change-management activities
- Payroll and Benefits Administration
- Manage payroll processes across the UK and US, ensuring information is accurate, complete, timely, and compliant
- Coordinate with Finance, internal stakeholders, and third-party payroll providers to resolve issues and support payroll processing and annual tax documentation
- Oversee the day-to-day administration of UK and US employee benefits, including enrollments, changes, renewals, and employee queries
- Support benefits reviews and renewals by coordinating with brokers, vendors, Finance, and People leadership
- Deliver clear employee communications and education relating to payroll and benefits
- Partner with Finance and People leadership to support the administration of variable compensation plans
- Team Management and Development
- Manage, coach, and support a team of three People Operations Generalists serving employees across the UK and US
- Set clear expectations, priorities, and performance objectives for the team
- Provide regular feedback, coaching, and development opportunities
- Promote accountability, collaboration, knowledge-sharing, and continuous improvement
- Manage team capacity and workflows to ensure changing business needs are met and employees receive a high-quality service
- People Data, Governance, and Compliance
- Maintain accurate, well-governed People data through effective controls, documentation, and regular audits
- Support compliance with UK and US employment legislation, GDPR, US data-privacy requirements, and internal governance standards
- Maintain People policies, procedures, process documentation, and employee records
- Produce regular People reports, dashboards, and insights to support workforce planning and business decision-making
- Respond to reporting requests and help leaders understand and use People data effectively
- Identify data-quality issues and work with relevant stakeholders to resolve them
- Health and Safety
- Coordinate health and safety activities across the UK and US, supporting compliance with relevant legislation and internal requirements
- Maintain health and safety records, policies, training, risk assessments, and reporting processes
- Partner with relevant stakeholders to identify and address workplace health and safety risks
- Coordinate the reporting, investigation, and resolution of health and safety incidents, escalating significant matters when appropriate
- Support initiatives that promote a safe, healthy, and inclusive working environment
Salary benchmarks
Our take
Kooth offers free-at-the-point-of-access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat.
All users sign up anonymously for the service and there's no digital tracking of session IP addresses - thereby providing a safe space where people can get the support they need. As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. This was a testament to the important contribution its services made at a time when people and businesses wanted to prioritise well-being. Another point of success for the company was its 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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