Junior IT Support Specialist, BizAway

• Around one year of professional experience in MSP IT support, workplace technology or a similar role
• Practical experience handling common IT support requests and technical issues
• Basic working knowledge of Windows and macOS administration and troubleshooting
• Experience preparing and maintaining laptops, workstations and peripherals
• Some experience with user accounts, access permissions, identity management or device management
• Familiarity with Google Workspace, Microsoft 365, Slack, Atlassian or similar SaaS platforms
• Basic understanding of networking concepts such as TCP/IP, Wi-Fi, DNS, DHCP and VPNs
• Experience using a ticketing system and maintaining clear support records
• A logical and structured approach to troubleshooting
• Good organisational skills and the ability to manage multiple assigned tasks
• Clear communication skills and the ability to assist non-technical colleagues
• A reliable, accountable and service-oriented attitude
• Good working knowledge of Spanish and English
• Availability to travel within Spain and internationally, including to Italy, Albania and other countries as required

Desirable

• We are looking for a proactive Junior IT Support Specialist to join our IT & Security team in Barcelona
• This is an early-career position for someone who already has some practical IT support experience and is ready to take responsibility for routine tickets, employee requests, devices, user accounts and workplace technology
• You will initially work with guidance from more experienced team members, gradually becoming independent across BizAway’s main IT support processes. You should be comfortable investigating common technical issues, communicating with users and asking for support when a problem requires escalation
• The position requires regular on-site presence at our Barcelona office and availability to travel when needed. Travel may include Vigo and other locations in Spain, as well as Italy, Albania and other countries where BizAway operates or requires IT support
• Provide first-level and basic second-level support for hardware, software, identity, SaaS and connectivity issues
• Manage assigned support tickets from initial diagnosis through resolution or escalation
• Support employee onboarding, access changes and offboarding according to internal procedures
• Help administer users, groups, devices and permissions across JumpCloud, Google Workspace, Slack, Atlassian and other SaaS platforms
• Prepare, configure, deploy and maintain Windows and macOS laptops, mobile devices and peripherals
• Troubleshoot common Windows, macOS, browser, Wi-Fi, VPN, DNS and connectivity issues
• Support office technology, including meeting rooms, Wi-Fi, printers, network equipment and other workplace systems
• Maintain accurate ticket, user, device and asset records
• Support device assignments, returns, stock management and hardware-lifecycle activities
• Assist with office openings, migrations, technology rollouts and hardware-refresh projects
• Travel to BizAway locations in Spain and other countries to provide on-site support and assist with IT projects
• Follow device-management policies, security controls and endpoint-configuration standards
• Create and update technical documentation, internal procedures and user guides
• Identify recurring issues and suggest practical improvements
• Escalate complex technical or security issues with clear troubleshooting notes
• Collaborate with colleagues across Spain and the wider international IT & Security team
• During your first six months, we expect you to:
• Become familiar with BizAway’s main IT systems, procedures and security requirements
• Independently resolve routine first-level and selected second-level tickets
• Complete standard onboarding and offboarding tasks accurately and on time
• Prepare and deploy devices according to company standards
• Maintain complete and accurate ticket, user, device and asset records
• Provide reliable support for the Barcelona and Vigo offices alongside the wider team
• Successfully support on-site activities and projects in Spain and other countries when required
• Escalate complex issues at the right time and with complete troubleshooting information
• Communicate delays, blockers and risks proactively
• Build trusted relationships with colleagues and consistently follow internal security procedures