Customer Success Manager, Dashlane
$95-115k
More information about location
3+ days a week in office
Password manager app
Be an early applicant
Password manager app
201-500 employees
Be an early applicant
$95-115k
More information about location
3+ days a week in office
201-500 employees
Company mission
To make security simple for millions of organisations and their people.
Role
Who you are
- 2+ years of customer success/sales/account management
- 2+ years in a B2B SaaS/ Tech environment
- Business level fluency in French and English
- What We're Also Looking For:
- A proven track record of consistently meeting or exceeding expectations such as assigned activity/sales quotas
- Exceptional verbal and written communication skills and an ability to effectively communicate and influence others
- Exceptional organizational, time-management, and prioritization skills
- Creative and entrepreneurial mindset - interested in helping to build a business with the ability to change direction and operate in a fast-paced, high growth environment
- Strong sense of accountability and responsibility- you’re willing to go the extra mile with a strong work ethic
- Can perform day-to-day work with minimal supervision, and new and/or complex assignments with minimal direction; self-directed and resourceful
- High degree of perseverance and passion for our product and mission
- Tech-savvy, personable with natural problem-solving abilities and demonstrated discretion and ability to work with confidential information
- Ability to think critically, troubleshoot and solve complex problems in a fast-paced, data-driven, metrics-oriented environment
- Domain knowledge and experience with Identity and Access Management (IAM), Enterprise Password Management, or similar Information Technology/Security verticals
- Domain knowledge and experience with cloud and on-premise IT environments, enterprise web technologies, directory services (MS Active Directory, etc.), endpoint and network management
What the job involves
- Our Customer Experience team is looking for a Customer Success Manager to help us achieve ambitious growth goals and ensure customers have an excellent experience
- As a Customer Success Manager, you will be responsible for working with our customer base by bringing Dashlane’s best practices, innovations and capabilities directly to the admins and users of our product
- You will foster relationships with key customer stakeholders, assist them with ongoing projects and strategize operational improvements to ensure their success with Dashlane
- With significant company focus on Dashlane’s B2B products, you'll be at the heart of Dashlane's mission and a critical member of a growing, International team
- We’re looking for self-motivated, curious, resilient professionals with strong organizational and follow up skills, who thrive in a fast-paced environment
- Your success in this position depends on excellent customer communication and strategy via email, Zoom, phone, etc
- And the ability to quickly assess prospective opportunities for improvement through discovery and qualification while uncovering business needs through active listening and thoughtful questioning
- You’ll be working with a variety of people including IT admins all they way up to Executive/C-Suite contacts in IT and Security
- You'll develop strategies and tactics to maximize success and will collaborate with cross-functional peers in Customer Success, Sales, Support, Product and Engineering
- If this sounds like the type of role and environment you'll thrive in, then we want to talk to you
- Create an exceptional experience for hundreds of B2B customers, ensuring a positive journey after the initial sale is closed through their annual renewal
- Become an expert on Dashlane’s offerings and help develop rollout and deployment strategies to best match new customer needs based on their specific circumstances to help improve password habits company wide
- Fully own a diverse customer list and work independently to ensure needs are met and/or surfaced for internal development teams to consider
- Consult with customers to define collaboration goals, success criteria and program strategy to ensure a customer perception of value that leads to renewal and expansion
- Act as the subject matter expert on the features, benefits and application of Dashlane’s products and services
- Proactively develop a trusted advisor relationship with customer stakeholders to drive product adoption, educating customers on the Dashlane value proposition and product features over the phone, via email, and via product demonstrations (and, of course, Zoom)
- Conduct periodic customer health-checks to understand behavior, identify renewal risk, and proactively address inactivity and/or missed opportunities to ensure success
- Manage and resolve customer requests, collect product feedback, feature requests, and foster product testimonials from the existing customer base
- Meet and exceed quarterly quotas to ensure Dashlane successfully retains and grows account revenue
- Build long-term customer relationships with a focus on ensuring they know the customer success team can help them navigate uncharted territory within their organization
- Work in tandem with Dashlane’s customer service and support team to ensure technical product related problems and/or questions are resolved at the right level
- Learn side by side with peers about the changing landscape of digital security with a team who understands most incoming employees will need some level of basic training on Dashlane and general password management topics
- Work on a diverse, global team with a positive outlook and desire to help others. Flexibility, drive and passion are key to the team’s working style
Our take
The logins to our online accounts are constantly at risk of being hacked. For both individuals and businesses, cyberattacks are an invasion of privacy that can have both financial implications and cause damage to reputations. Creating more unique and secure passwords can then become harder to remember and more complicated to enter.
Dashlane is a web and mobile app that simplifies password management for people and businesses. It makes the internet easier by autofilling passwords, payments, and personal information. With 15+ million users from over 20,000 businesses across 200 countries currently using its software, the company continuously scans over 20 billion hack/breach records each day.
The company faces stiff competition from the likes of LastPass, 1Password, and Bitwarden. To stay price competitive in the market, Dashlane launched a reduced plan with the essential features and in 2023, launched the Dashlane Confidential SSO (Single Sign-On), further differentiating itself from its competitors. They also have innovative tools and a user-friendly interface which will help it stand out from the crowd.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
May 2019
$110m
SERIES D
May 2016
$25.8m
SERIES C
Total funding: $165.8m
Company benefits
- Mental health services through Spring Health and well-being days
- Mentorship program - select your mentor from our internal pool and continue your learning path!
- Comprehensive health coverage, including dependents
- Unlimited PTO
- Betterment 401(k) retirement plan
- Paid holidays and sick leave
- Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities
- Every donation will be matched by Dashlane, up to $500 per year
- Weekly lunch in the office and monthly happy hour
- Team buildings & seasonal social events and many more
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jean Guillou
(Co-Founder)Having studied IT at CentraleSupélec, Jean co-founded Dashlane in April 2009, serving as Software Architect. Since June 2019, he has worked as VP of Engineering.
Guillaume Maron
(Co-Founder and VP of Engineering)Having been a Security Consultant at Solucom for 10 months, Guillaume co-founded Dashlane, first serving as Core Tech Architect. In 2014, they became VP of Engineering.
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