Business Operations Associate, Flatiron Health
$79.2-108.9k
Salary applicable to Durham office - may vary in other locations
3 days a week in office
Accelerating cancer research by learning from patient experiences
Open for applications
Accelerating cancer research by learning from patient experiences
1001+ employees
Open for applications
$79.2-108.9k
Salary applicable to Durham office - may vary in other locations
3 days a week in office
1001+ employees
Company mission
To improve and extend lives by learning from the experience of every person with cancer.
Role
Who you are
- You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are
- In addition, you’re a passionate operational thinker with 2 + years of experience leading high-performing teams that enable businesses to grow, gain efficiency, and scale
- You have 2+ years of experience in Order Management, Commercial Operations, Revenue Operations, Finance, or related field
- You have experience working with Quote-to-Cash systems, including Salesforce CRM, CPQ tools (required), and NetSuite (bonus)
- You are passionate about process improvement and have demonstrated a track record of driving high-impact operational efficiencies
- You are comfortable navigating ambiguity and bringing structure to complex business problems
- You are exceptionally organized and reliable, and you inspire and motivate high quality delivery, collaboration and performance from those around you
- You are a creative and strategic problem-solver, and you can break down complex challenges into solvable parts and recommend compelling solutions
- You build strong relationships and collaborate effectively with colleagues from a range of backgrounds and disciplines
What the job involves
- We’re looking for an Business Operations Associate - Deal Desk & Order Management to help us accomplish our mission to improve lives by learning from the experience of every cancer patient
- The Deal Desk & Order Management function sits within the Business Operations team at Flatiron. Business Operations acts as the partner to revenue leaders at Flatiron for Sales Operations, Commercial Analytics, Deal Desk, and Order Management across the company
- We’re nimble problem solvers that love working with stakeholders to scope and solve business problems, and continually work to make processes and tools more efficient and easier to use
- As the Associate, Deal Desk & Order Management, you’ll be responsible for building and managing scalable processes to ensure accuracy, completeness, and timeliness for all of Flatiron’s commercial contracts
- You will partner closely with Sales and Account Management, providing operational support for day-to-day activities and helping streamline deal workflows, approvals, billing, and revenue recognition through improved systems and processes
- Sales Enablement and Data Management:
- Support sales and Account Managers with quoting and approvals in Salesforce to ensure alignment with pricing strategy and revenue recognition requirements
- Act as a trusted Salesforce expert by managing ticket requests, troubleshooting reported issues to eliminate blockers, maintaining system accuracy, and improving deal velocity
- Work with cross-functional stakeholders to build and launch new SKUs to ensure proper reporting and data integrity
- Process monthly license upsells while refining and improving internal processes to support faster, more efficient operations
- Review vendor contracts and own opportunity setup to support accurate invoicing
- Process & Systems Optimization:
- Challenge existing processes and proactively identify new approaches that improve efficiency, simplify workflows, and enhance the stakeholder experience by leveraging AI tools and analyzing deal trends
- Support ad-hoc commercial initiatives that enhance sales operations by creating documentation and providing relevant stakeholder training
Our take
Flatiron Health is at the forefront of using data to transform cancer treatment. Since its founding in 2012, the company has developed advanced analytics that help healthcare organizations better understand and treat various types of cancer. And in 2018, Flatiron's innovative approach caught the attention of global pharmaceutical leader Roche, which acquired the company for $1.9B.
Data lies at the heart of Flatiron's operations. By capturing oncology data from multiple sources, the company's powerful analytics engine draws actionable insights, empowering healthcare providers to make more informed treatment decisions. This technology is helping to improve cancer care worldwide.
Although Flatiron is no longer a publicly traded company, its impact continues to grow under Roche's ownership. Roche's share price has steadily risen since the acquisition, and Flatiron has maintained momentum by expanding internationally and strengthening its leadership team. Despite a competitive landscape with companies like Paide, Live Better With, and Foundation Medicine, Flatiron's commitment to innovation keeps it ahead in the oncology field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2016
$175m
SERIES C
May 2014
$130m
SERIES B
Total funding: $313.1m
Company benefits
- Work/life autonomy via flexible work hours and flexible paid time off
- 401(k) contribution to help you reach your retirement planning goals
- Financial health resources including 1:1 financial advice
- Mental well-being tools and services
- Parental benefits and policies including family-building care and generous leave
- Path to parenthood programs supporting fertility, adoption and surrogacy
- Travel support for safe healthcare services
Company HQ
Hudson Square, New York, NY
Leadership
Nathan Hubbard
(CEO)Previously worked as the CBO and, before that, as Corporate Development SVP at Flatiron Health. Before joining Flatiron, Nathan was Global Head of Healthcare Ecosystems at Roche and was the VP of Business Development Transactions at Eli Lilly & Company.
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