Customer Education Specialist, Sedna
Graduate Role
£28-35k
3 days a week in office (Victoria, London)
Data-driven communication platform
Open for applications
Data-driven communication platform
101-200 employees
Open for applications
£28-35k
3 days a week in office (Victoria, London)
101-200 employees
Company mission
To transform global trade by streamlining communication, enhancing decision-making, and driving profitability for businesses operating in complex, high-volume environments.
Role
Who you are
- Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
- Strong written and verbal communication skills, with confidence presenting to customer audiences
- Comfortable following structured processes and delivering against predefined agendas
- Highly organised, reliable, and accountable in managing scheduled commitments
- Willingness and ability to travel internationally for onsite training
Desirable
- Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
- Exposure to SaaS products or operational software
- Experience working across different cultures or regions
What the job involves
- Education and Delivery:
- Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
- Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
- Ensure consistent delivery quality across customers, regions, and training formats
- Observation & Escalation:
- Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
- Escalate observations via established processes for review by senior Adoption or Delivery leaders
- Record session feedback and outcomes to support continuous improvement of training programmes
- Launch & Onboarding Support:
- Support customer launch activity through scheduled training and enablement sessions
- Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach
- Contribute to predictable launch throughput by following defined education schedules and formats
- Programme Contribution:
- Provide structured feedback on training materials, delivery flow, and common customer questions
- Support improvements to education content by sharing recurring themes and observations
- Maintain accurate session records and completion status in agreed systems
Salary benchmarks
Our take
Sedna is a data-driven communication platform built to drive profitability in Maritime, by lightening the manual work of managing email and presenting data so teams can make better decisions.
Sedna provides its customers, who are some of the largest maritime and supply chain businesses in the world, with a competitive edge by seamlessly connecting their work ecosystem with their email, leveraging data and messages to empower teams with vital context and faster ways to manage their inboxes.
Founded in 2017 by maritime and technology expert Bill Dobie, Sedna is backed by world-leading global VC and PE firm, Insight Partners, alongside Stride.VC, Chalfen Ventures and the SAP.iO fund – with $86m publicly disclosed investment to date.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2023
$42m
LATE VC
Jul 2021
$34m
SERIES B
Total funding: $89.5m
Company benefits
- Flexible working hours: From early birds to night owls, we know that everyone works differently, so we encourage flexibility and support a mix of working in the office and working from home
- Private healthcare: We provide private health care, including dental, optical, mental health and other health support through AXA
- Enhanced parental leave: Sedna grants 16 weeks of fully paid leave to the primary parent and six weeks of fully paid leave to the non-primary parent, whether via birth, adoption, or foster care
- Wellbeing benefits: Sedna’s UK employees (permanent) have access to a wide selection of gyms and studios via Wellhub, as well as wellness coaches, 1:1 training, nutritionists, premium memberships to Headspace and Strava, nutrition apps, financial wellbeing apps and more
- Regular socials: We are a friendly and collaborative office, hosting regular socials and catch-ups in our office or at external venues to stay connected and celebrate wins
Company HQ
Westminster, London, UK
Leadership
Bill Dobie
(Founder & CEO)After a Political Science and Government degree at the University of British Columbia, Bill started their career as an Agent and Shipbroker before co-founding Navarik, a software service provider. In May 2017 they founded Sedna, where they have served as CEO since.
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