Head of Customer Success, Suki
Platform
$280-365k
OTE
OTE does not include any additional bonus or equity package. Final compensation is based on experience, skills, and market data
AI-powered voice solutions for healthcare
Be an early applicant
AI-powered voice solutions for healthcare
201-500 employees
Be an early applicant
$280-365k
OTE
OTE does not include any additional bonus or equity package. Final compensation is based on experience, skills, and market data
201-500 employees
Company mission
To lift the administrative burden from doctors, so they can focus on what matters.
Role
Who you are
- Success in this role requires a deep understanding of Suki platform offerings (SDKs, APIs), developer journey and the complexities of managing long-term, strategic partnerships in a B2B and a B2B2B GTM motion
- 15+ years of progressive experience in Customer Success, Account Management or Professional Services in a platform based company, with at least 10+ years in a leadership role managing an organization with technical and commercial functions
- Must have experience within a SaaS or Platform company selling & deploying technically-oriented products (APIs, SDKs, PaaS, IaaS, etc.) to developers and product teams
- Proven track record of driving significant NRR expansion within a strategic customer portfolio
- Strong understanding of the B2B2B/Partner/Channel business model and the unique challenges of driving adoption through an intermediary
- Exceptional executive-level communication, presentation, and negotiation skills
- Healthcare and Consulting experience preferred but not required
What the job involves
- At Suki, we’re building technology that listens, understands, and gets out of the way — so clinicians can get back to being clinicians
- Our flagship product, Suki Assistant, uses cutting-edge AI to automate clinical documentation in real time, reducing the time it takes to complete notes by 72%. But that’s just the beginning
- We’re now powering the next wave of voice-enabled healthcare experiences across telehealth platforms, care delivery tools, and specialty EMRs — through Suki Platform, our proprietary AI infrastructure
- .Clinicians using Suki spend over 70% less time on admin. Our customers see a 9X ROI in year one. And we’re just getting started.Suki is reimagining the healthcare technology stack to make the lives of clinicians better
- We’re not here to tweak healthcare around the edges — we’re rearchitecting it. But we can’t do that quietly. We need a digital presence as bold, fresh, and human as our mission
- We at Suki are looking for a Head of Customer Success to be the end-to-end leader for all post sales activities for the “Suki for Partners” (a.k.a Suki Platform) vertical. Our partner/platform customers are top EHR, RCM, Telehealth, VBC enablement companies that will leverage our ambient clinical intelligence stack to build solutions for their users
- The candidate will report to the Chief Customer Officer and will work closely with the CEO, Chief Revenue Officer, GM - “Suki for Partners” and the product/engineering leadership
- This critical leader will own the strategy and execution for implementations, onboarding, retention, expansion, and revenue across the entire portfolio of Suki’s Platform customers
- Team Management: Grow and manage a team of leaders, customer success managers, solution engineers and partner enablement pods to manage the overall lifecycle of Suki’s platform customers. The stages of the lifecycle includes solution development, beta deployment and expansion
- Executive Relationship Management: Manage and grow relationships and constant touch-points with senior customer executives for the region
- Commercial Focus - Expansion and Renewal Management: Responsible for the farming, growth, expansion and renewals for all platform customers. Understanding of the B2B as well as the B2B2B (partner sales) motion via account management and sales enablement
- Delivery Focus - Developing, Onboarding and Deployment: Manage the solution engineering pods responsible for the development, deployment and scaling of our platform customers to their customers
- Forecast and Budget management: Manage and report on the forecasting and budget for org and spans of control
- Working closely with Product and Engineering teams on the core platform with deep exposure to APIs/SDK tech stack. Bonus points for exposure to MCP/Agent infrastructure
- You’ll join a team of mission-driven builders who care deeply about what we do and how we do it. We believe in showing up with empathy, iterating constantly, and always putting clinicians first
Our take
For medical practitioners, so much time is spent on paperwork, time that could be better spent looking after patients. Suki aims to solve this problem by using natural language processing and machine learning technologies to create powerful AI voice solutions specifically aimed at healthcare professionals.
Suki integrates with major EHR systems, recording conversations and notes, and using the data to complete paperwork automatically. Suki states that by using this system, time spent taking notes can be reduced by around 75%, which translates into a 12% increase in time spent with patients. Providing software free of charge also acts as a great way to get product feedback and as a marketing tactic, should healthcare professionals enjoy using their technology.
The company raised series C funding in 2021, which has funded a number of strategic investments that will ultimately lead to an expansion of its customer base through new partnerships with health systems and medical groups. 2022 saw Suki increase its uses by 7x, all whilst implementing updates and upgrades to its products. In 2024, it raised an impressive series D round, with which it will bolster its preexisting partnerships and enhance its products.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company HQ
Staumbaugh Heller, Redwood City, CA
Leadership
Punit Singh Soni
(Founder & CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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