On-site Desktop Support Engineer, DXC Technology

• The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques
• Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
• May hold entry-level or intermediate-level certification(s) in work field
• Typically 2-5 years of relevant experience
• Windows 10/11
• Active Directory
• DNS
• DHCP
• Windows Server 2008 and Windows Server 2012R2 Enterprise
• Solid understanding of technologies/hardware supported
• General understanding of related technologies
• Excellent Customer Service
• Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve – with progress towards SC
• Candidates should be UK national, no dual nationals should apply

Desirable

• This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients
• The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support
• Please note, due to the nature of the role and security clearance required, applicants should be UK citizens
• The group are responsible for providing onsite and remote 2nd Line IT Support
• You will provide telephone and onsite technical support to end users, on-site engineers and implementation teams where required
• The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:
• Security Clearance is preferable, however will be sponsored
• Desktop/thin client hardware and software issues
• Laptop hardware and software issues
• WiFi, LTE, laptop and desktop support
• Peripherals such as scanning devices and removable mass storage units
• Using Active Directory to troubleshoot and resolve customer incidents
• Using various Citrix tooling related to user sessions
• Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software
• Apply knowledge base fixes to resolve a myriad of incidents
• Update, maintain and administer Knowledge base
• Pass relevant knowledge onto service desk
• Bespoke software configuration, knowledge and implementation
• DHCP, DNS desktop support administration
• Known problem linking and workaround fixes