Manager of Revenue Operations, Udacity
Technology
More information about location
Talent transformation platform for upskilling in tech
Job no longer available
Talent transformation platform for upskilling in tech
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To make lifelong learning more equitable and inclusive.
Role
Who you are
- Our ideal candidate is a certified Salesforce Administrator with deep experience managing cross-functional business processes, leading large-scale transformation projects, and driving user adoption
- Strategically oriented, this individual will be able to identify opportunities for improvement, and execute them
- 5+ years experience in Sales Operations, Revenue Operations, and/or Systems Implementation/Management in a high-growth SaaS company
- Salesforce mastery: complex dashboards and reports, custom report types, calculated fields, workflows. Process driven with Salesforce Administration certification is strongly desired
- Proven experience managing sales and marketing systems implementation, data, and business process design with strong project management and stakeholder management skills
- Experience with best-in-class CRM and related tools in the Marketing, Sales, and Customer Experience tech stack for SaaS companies (e.g., Marketo, Apollo, Fathom, Google Cloud, Sales Navigator, Highspot)
- Excellent written & verbal communication skills at C-suite level
- Understanding of key SaaS Sales, Marketing, and Customer Experience concepts, and how they work in practice (e.g., solution selling)
- Ability to conceptualize business processes, clearly identify pain points, and recommend system changes to support those processes
- Understanding of lead-to-opportunity and price-to-bill processes at a SaaS company
- Deep understanding of Marketing Automation and Salesforce, and how data flows between them
- Proficiency with SQL, BI/Analytics tools, and CPQ platforms is a plus
What the job involves
- Udacity is now part of Accenture and exciting things are happening
- We are rapidly scaling across the globe and actively seeking a Manager of Revenue Operations - Technology to drive operational excellence across our revenue processes
- In this critical role, you will be accountable for implementing and optimizing our business infrastructure
- Acting as the primary Salesforce Administrator and SFDC liaison between Sales, Finance, CS, and Data teams, you will identify opportunities to enhance operational efficiency and ensure that our systems meet the needs of the business
- Revenue Technology Stack Ownership
- Primary owner of Sales & Customer Success facing technology stack, including SFDC
- Define and maintain the Salesforce product vision, strategy, and roadmap aligned with business goals
- Prioritize the development backlog based on stakeholder input, business impact, and technical feasibility
- Serve as the key decision-maker for feature prioritization, enhancements, and upgrades
- Manage the relationship with Salesforce, collaborating with key contacts and internal stakeholders to manage contracts, licenses, and technical requirements
- Leverage a JIRA service desk ticketing system to prioritize tasks and track deliverables
- Stakeholder Engagement
- Collaborate closely with key stakeholders (e.g., Direct Sales, Channel Sales, Marketing, Product, Finance, Data Insights) to gather and refine business requirements
- Act as the main point of contact for Salesforce-related inquiries, providing guidance and strategic insights
- Conduct regular stakeholder meetings and workshops to align Salesforce initiatives with business priorities
- User Adoption & Training
- Implement communication strategies, end-user support materials, and training programs developed with partner teams to drive user adoption of new processes
- Actively monitor and gather user feedback to make iterative improvements and enhance the overall user experience
- Champion Salesforce within the organization, fostering a culture of continuous improvement
- Data Management & Forecast Reporting
- Ensure data integrity within Salesforce by collaborating with data management teams to establish data entry, reporting, and analytics standards
- Create and manage dashboards, reporting structures, and KPIs to provide actionable insights to stakeholders
- Deliver timely and accurate data insights to support and drive weekly forecasting efforts and ensure forecast alignment across the team
- Market & Technology Awareness
- Stay informed of Salesforce system updates, emerging trends (e.g., AI), and industry best practices to drive continuous product improvement
- Evaluate and recommend third-party tools, integrations, and solutions that complement the Salesforce ecosystem
Our take
Udacity is connecting education to jobs by providing students with skills to advance careers. Its revenue-driving 'Nanodegree' programs provide credentials to individuals earned through a series of online courses and projects from self-driving cars to digital marketing.
By partnering with leading technology companies to learn how technology is transforming industries, Udacity can teach the critical tech skills that companies are looking for in their workforce. With their powerful and flexible digital education platform, even the busiest learners can prepare themselves to take on the most in-demand tech roles.
The company sets itself apart from other online open course providers like Udemy, Goodwill or edX by focusing on industry-specific skills identified by tech companies themselves. In 2025, it expanded its education portfolio by launching a fully accredited Master of Science in Artificial Intelligence degree in partnership with Woolf, allowing learners to ear a formal graduate credential built on its project-based curriculum and its recognized across many countries.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2015
$105m
SERIES D
Sep 2014
$35m
SERIES C
Total funding: $160m
Company HQ
Mountain View, CA
Leadership
Kai Roemmelt
(CEO)Previously, Kai spent 14 years at Bertelsmann SE & Co. While there, he held a number of roles, including COO/CFO of Hotchalk and Executive VP of Bertelsmann Education Group.
James Richards
(CTO)James joined Udacity in 2016 as a Director of Engineering. He then moved into the role of VP of Engineering in 2018 and CTO in 2019. Prior to Udacity, he held Software Engineering roles at Google and LinkedIn.
Victoria Papalian
(COO)Victoria joined Udacity in 2022 as a GM of Consumer and Operations, moving into the role of COO in 2024. Prior to Udacity, she was part of the Product Innovation Team at Ritual, part of the Investment Team at 500 Global, and Head of Business Operations at Workera.
Matt Franks
(CRO)Matt joined Udacity in 2024 as an SVP of Global Enterprise Sales and Customer Success before moving into the role of CRO in 2025. Prior to Udacity, he worked in AVP Enterprise Sales, West and Canada at Skillsoft and as a Regional Director of Enterprise Acquisition Central & West at Pluralsight.
Ed Stevenson
(CGO)Ed joined Udacity in 2024 as an SVP of Growth, moving into the role of CGO in 2025. Prior to Udacity, he was an VP of Sales at Fiducia, CEO at SonderPods, and VP of Strategic Alliances at Sojern.
Share this job