Director of DevOps Engineering, Ada
$206-250k
Chatbot AI customer experience solution
Job no longer available
Chatbot AI customer experience solution
201-500 employees
Job no longer available
$206-250k
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- Proven track record of leading and scaling DevOps teams (including managing managers and individual contributors)
- 8+ years in DevOps or related engineering fields, with at least 4+ years in a leadership/director role
- Hands-on experience designing, implementing, and operating scalable solutions in AWS, Azure, or other major cloud providers
- Skilled at establishing processes and frameworks for continuous improvement in system performance and reliability
- Experience aligning infrastructure roadmaps with business objectives and product development strategies with a clear understanding of trade-offs
- Ability to identify, evaluate, and adopt emerging technologies that enhance scalability and reliability
- Solid understanding of security best practices and compliance in the cloud (e.g., SOC 2, ISO 27001)
- Proficiency in modern DevOps tooling and practices (e.g., CI/CD pipelines, infrastructure-as-code, containerization, Kubernetes)
- Experience defining, tracking, and improving key operational metrics (e.g., uptime, latency, incident rates)
- Demonstrated ability to hire, mentor, and retain top engineering talent
- Commitment to fostering a collaborative, high-performance engineering culture
- Comfortable working with executive leadership to articulate technical challenges and influence business decisions
- Prior experience evaluating and managing relationships with third-party vendors and technology partners
What the job involves
- As the Director of DevOps Engineering at Ada, you will lead the development and strategy of a high-impact team that enables Ada to deliver world-class customer support experiences to millions of people worldwide
- By shaping our multi-cloud infrastructure and development platform, you will directly influence Ada’s ability to scale, innovate, and maintain its leadership in AI-powered customer support
- This role offers high visibility with Ada’s executive leadership, positioning you to make a lasting impact and grow into broader leadership opportunities
- Define and execute Ada’s DevOps strategy across multiple functions, including, but not limited to, Cloud Infrastructure, Developer Productivity, Automation, Observability, and Product Security
- Work closely with Product Development and GTM leadership to ensure Ada’s infrastructure capabilities align with customer needs and market demands
- Build, mentor, and scale a high-performing team of individual contributors and people managers, fostering a culture of speed, collaboration, and accountability
- Partner with senior Engineering leaders to drive an Engineering culture of technical excellence as well as with other senior leaders at Ada to drive business outcomes
- Oversee the design, implementation, and management of reliable, scalable, and secure multi-cloud infrastructure
- Shape Ada’s next-generation platform by leveraging emerging technologies and staying ahead of industry trends
- Act as a strategic Engineering partner to third-party vendors supporting Ada’s critical infrastructure
- Define and measure operational metrics to continuously improve system performance and reliability
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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