Trade Desk Representative, Interactive Brokers

Client Services, Mandarin Speaker

Salary not provided

Performance-based discretionary cash bonus scheme + Discretionary stock grant available

Excel

Junior and Mid level

London

Office located in Fenchurch Street, London

Online broker

Job no longer available

Online broker

1001+ employees

FintechB2BMarketplaceInvestingAnalytics

Job no longer available

Salary not provided

Performance-based discretionary cash bonus scheme + Discretionary stock grant available

Excel

Junior and Mid level

London

Office located in Fenchurch Street, London

1001+ employees

FintechB2BMarketplaceInvestingAnalytics

Company mission

To create technology to provide liquidity on better terms.

Job

Company

Role

Who you are

University degree (NFQ level 7) in finance, economics, or relevant work-based experience
Ideally, a minimum of two years of financial industry experience
In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
Self-starter, able to handle stress, with the ability to work independently and as part of a team
Fluent in English with strong verbal and written communication skills
Additional languages required: German or Italian. Other languages are a plus
FINRA SIE and Series 7 or interest in obtaining the certification
We seek driven Italian speaking applicants to join our Trade Desk Representative team in London

What the job involves

Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy
Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model
Assist and support the Quality Assurance Department with complaint resolution
Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide
Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures

Salary benchmarks

Our take

Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.

Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.

Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (3.5)

Company

Company benefits

Competitive Pay with discretionary bonus packages which may include company stock grants
Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
401k Retirement Savings Plan (generous company match)
Daily Lunch Allowance
Wellness Incentives
Flexible Spending Accounts
Paid Personal Time and Sick Leave

Company HQ

Greenwich, CT

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