Lead Technical Writer, Trustly
Developer Experience
CA$80-120k
+ Bonus plans + Stock options
Secure online banking payments
Be an early applicant
Secure online banking payments
501-1000 employees
Be an early applicant
CA$80-120k
+ Bonus plans + Stock options
501-1000 employees
Company mission
To make online bank payments convenient for everyone by connecting consumers and merchants through the bank account, the hub of people’s financial life.
Role
Who you are
- Education & Experience: Bachelor’s degree in Computer Science, Engineering, Technical Writing, or a related field (or equivalent experience), plus 5+ years writing technical documentation for software development or APIs
- Developer Tools & Workflows: Strong understanding of programming fundamentals, version control (e.g., Git), CI/CD pipelines, and Agile processes. Comfortable using developer tools, common IDEs, and languages such as HTML, MDX/Markdown, etc
- API-Focused Knowledge: Solid grasp of RESTful API design principles, familiarity with API testing tools such as Postman, and hands-on experience documenting APIs (including troubleshooting and best practices)
- Documentation Tools & Platforms: Proficiency with platforms like Confluence, GitHub, ReadMe, or Redocly; experience with open-source doc frameworks (e.g., Jekyll, Docusaurus, MkDocs); and knowledge of Swagger/OpenAPI for REST API documentation
- AI Experience: Experience using AI to improve documentation and workflows; willingness to learn and experiment with new AI tools and technologies; strong understanding of AI concepts and capabilities
- Communication Skills: Exceptional writing, editing, and proofreading abilities—capable of translating complex technical details into accessible, concise documentation
- Collaboration & Independence: Adept at working independently and as part of cross-functional teams in a fast-paced environment, engaging seamlessly with product managers, engineers, and QA
- Industry & Startup Experience: Prior exposure to cloud-based services, APIs, SDKs, or developer tools; startup experience, and FinTech/online payments industry knowledge are highly desirable
What the job involves
- Trustly is seeking a skilled and detail-oriented Technical Writer for Developer Documentation to join our team and help create clear, concise, and comprehensive technical documentation for our software products
- As a Technical Writer for Developer Documentation, you will be responsible for creating high-quality documentation aimed at developers and technical users
- You will work closely with our development, QA and product teams to understand technical concepts and translate them into easily understandable content, including API references, user guides, integration manuals, release notes, and troubleshooting documentation for our merchants, partners, and developers
- Write and maintain clear, concise, and comprehensive documentation for software development tools, APIs, SDKs, and libraries
- Manage the API reference documentation, and create a framework and process for collaborating with engineers while maintaining a central theme and tone
- Utilize AI-powered writing tools to generate content, improve clarity, and ensure consistency
- Explore and evaluate new AI tools and technologies to enhance documentation workflows
- Collaborate with product managers to create best-in-class technical guides that align with product roadmaps and developer needs
- Partner with engineers to establish and maintain a unified API documentation style, ensuring a consistent tone and structure
- Design processes that empower engineers to efficiently manage and update API documentation, providing templates, guidance, and tools
- Write and maintain developer-focused content—including tutorials, reference docs, and sample code—that clearly illustrates integration and customization
- Create and deliver targeted release notes for merchants, developers, and internal staff, ensuring effective communication of product changes
- Gather feedback from stakeholders and the developer community to refine documentation for clarity, usability, and technical accuracy
- Champion Developer Experience best practices, staying current on new technologies to keep docs relevant and comprehensive
- Use qualitative and quantitative measures to assess the performance of developer documentation experience
Our take
Trustly is a fintech platform that makes accepting bank transfers for merchants a simple experience, just like taking card payments. Since 2008 the company has grown from three people to over 900, with several offices across Europe and the Americas.
Trustly is a customer of banks, while its customers are merchants who are charged a transaction fee when they receive payments. Thousands of merchants use Trustly, including global players likes Facebook, AT&T, Alibaba, PayPal and TransferWise.
Whilst bank transfers as a payment method are not that common in certain countries (such as the UK), consumers in other geographies prefer to pay via bank transfer - so there is a real need for what Trustly is offering. The company has made significant expansion progress, secured some highly advantageous partnerships and acquired SlimPay in 2024, as it looks to enhance its payment capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2023
$50.8m
GROWTH EQUITY VC
Nov 2014
$25.1m
LATE VC
Total funding: $75.9m
Company benefits
- Free breakfast every morning and catered dinner if you need to work late. And happy hour every Friday to celebrate the week
- Each employee gets a generous health allowance, and Trustly Sports Club keeps us active together
- Each month, our teams go on fun outings. Which we’d probably do anyway, even if Trustly didn’t foot the bill!
Company HQ
Vasastan, Stockholm, Stockholm County
Leadership
Carl Wilsson
(Co-Founder & CEO)Obtained a degree in Economics at Stockholm School of Economics before founding Trustly in 2008. Since September 2016, they are the VP of Business Development of Trustly Group AB.
Lukas Gratte
(Co-Founder)Obtained a degree in International Economy at Harvard University, a Master's degree in Engineering physics at KTH Royal Institute of Technology, a second Master's degree in Business Administration and Economics at Stockholm University and co-founded Redbet in 2002.
Share this job
View 5 more jobs at Trustly