Director of Revenue Operations, Passport
$135-150k
Salary dependent on location + Equity packages
International shipping carrier for e-commerce
Posted today
International shipping carrier for e-commerce
101-200 employees
Posted today
$135-150k
Salary dependent on location + Equity packages
101-200 employees
Company mission
To help brands reach their global potential.
Role
Who you are
- The ideal candidate has a strong track record in optimizing revenue operations to support growth, and combines strategic thinking with hands-on execution to improve efficiency and accelerate growth
- 7+ years of experience in Revenue Operations, Sales Operations, or a related role
- Strong executive presence, including written/verbal communication skills & stakeholder management
- Deep understanding of CRM systems (e.g., Salesforce) and advanced sales productivity and analytics tools (Tableau).Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
- Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
- Analytical problem solver who can build, analyze and discuss quantitative business metrics with finance and RevOps
- Team builder that knows how to manage small teams to deliver outsized organizational impacts
What the job involves
- We are looking for a Director of Revenue Operations to play a key role in enhancing our Revenue Org’s productivity and growth
- Reporting to Passport’s President, the Revenue Operations leader will partner with Revenue Org Leadership and play a critical role in aligning information, process, and operations across all elements of our customer lifecycle, including Marketing, Sales, Partnerships, On-boarding, and Customer Success
- Your ability to foster strong relationships, align teams, and drive projects to successful completion will be crucial to your success
- Drive planning, and operations across the GTM functions, delivering ongoing efficiency improvements
- Collaborate with senior leadership to align RevOps strategies with overall business goals
- Design and implement scalable, efficient processes and systems to enhance sales productivity and effectiveness across the organization
- Oversee RevOps tech stack and sales analytics tools to ensure data integrity, accuracy and trend analysis
- Implement advanced dashboards and reporting tools to provide actionable insights to Marketing, Sales, Customer Success, executive teams, and key stakeholders
- Define, document, and refine GTM processes to create efficiency and ensure a seamless customer journey
- Conduct regular assessments and feedback loops with teams to identify bottlenecks or barriers in the revenue process, adjusting as needed to drive performance
- Maintain a centralized knowledge hub of ongoing training and assets related to GTM processes, product knowledge, and marketing assets in partnership with product marketing
- Manage and grow a revenue operations team to support the GTM functions
Our take
With many American eCommerce companies believing it's more hassle than it's worth to ship their products abroad, Passport aims to increase the scale and reach of American businesses. It works with third-party logistics warehouses to organise and manage the international shipping of an eCommerce company’s products so that they can reach further afield.
Passport Shipping’s founders have a lot of experience in delivery logistics and shipping behind them, having founded product delivery-focused companies in the past.
A simple concept done well, Passport has partnered with a range of large-scale eCommerce companies such as Boxy Charm and Native. As online customer demand continues to increase, Passport proves a vital delivery bridge across borders, that much larger delivery companies can’t reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Focus on employee wellbeing
"Passport's values include having a work-home life balance and they live by that value. Whether wanting to take a vacation, attend a child's school..."
Funding (last 2 of 4 rounds)
Jan 2022
$39m
SERIES B
Dec 2020
$12m
SERIES A
Total funding: $66m
Company benefits
- Healthcare, dental, and vision 🇺🇸
- 401K & Company Match 🇺🇸
- Monthly fitness stipend 🇺🇸
- Monthly phone/internet stipend 🇺🇸
- 100% remote work environment #LI-Remote 🇺🇸
- Company issued laptop 🇺🇸
- Flexible PTO 🇺🇸
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints! 🇺🇸
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 🇺🇸
- Learning & Development Fund for upskilling or products to improve your day-to-day work life 🇺🇸
- One-time remote work set-up stipend to make your at-home office dazzle 🇺🇸
- Teammates around the world in 8 different time zones! 🇺🇸
Company values
- Take Ownership - Own your work, stay responsible and accountable, make an effort, and follow through daily to deliver quality outcomes
- Level-Up - Have a growth mindset both personally and professionally: Personally: Grow your skill set and knowledge Professionally: Take on new projects and challenges
- Teamwork- We're excited about what “we are” building over what “I am" building
- Be customer obsessed - Listen to our customer and be driven to do the best for our customers (both internal & external)
- Live a Balanced Life - Passport is results-driven, not hours-based - prioritize impact over activity. Be proactive about monitoring employees' physical and mental health - prioritize wellbeing to show up 100%.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Alex Yancher
(CEO)Former Co-Founder& COO of Pantry, COO of Lynks, and previously worked as a Business Operations Manager at Facebook.
Aaron Schwartz
(Advisor)Former President of Loop, and Founder of NPS. They also currently serve as an Advisor for several other companies.
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