Senior Customer Success Manager, Beyond
French & Spanish Speaking
+ stock options
Rental revenue management
Be an early applicant
Rental revenue management
201-500 employees
Be an early applicant
+ stock options
201-500 employees
Company mission
To deliver a best-in-class revenue management solution for short-term rental owners and managers as it offers the tools they need to get, grow and keep revenue.
Role
Who you are
- Have deep customer-empathy: you find fulfillment in helping customers reach their goals
- Enjoy working with people: you are driven to provide an excellent customer experience
- Be data-minded: you are exceptional with data and leveraging it to make strategic decisions
- Go above and beyond: you pride yourself on going above and beyond for teammates and customers
- Be Highly Analytical: you are able to look at multiple graphs and charts and instantly derive insight
- 3+ years of experience working in customer success
- Fluency and ability to work with customers in French, Spanish and English
- Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Experience helping customers through presentations, trainings, or day-to-day questions
- Experience in SaaS, tech and/or the short-term rental industry preferred
- Fluency in any additional European language is a plus
What the job involves
- Beyond is looking to add a Senior Customer Success Manager to our growing team
- Reporting to our Manager of Customer Experience, EMEA, you will have the opportunity to manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering
- You will play a pivotal role in delivering a white-glove customer experience
- The role will also provide cross-functional business exposure to the Revenue Management team
- You will work to ensure that these customers are successful and long-lasting customers of Beyond to allow us to maintain our foothold as the market leader in this industry
- As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment
- Driving customer adoption, retention and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
- Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond Pricing’s suite of products
- Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
- Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and helping mentor junior members of the team
- Being the voice of the customer back to our Product organisation, communicating trending customer feedback and ideas
Application process
- So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience
- Complete an assignment relevant to the role and present it to a few key stakeholders
- Have a final interview with our Chief Revenue Officer
Our take
The demand for a short-term rental property depends on a wide range of real-time events, but this is often not considered when they are priced. Long-term analytics will often have an effect on prices based on annual events such as music festivals, but real-time events are rarely considered.
Beyond facilitates dynamic pricing solutions by finding the highest price customers are willing to pay for a short-term property rental. The startup achieves this through algorithmically analyzing real-time data such as customer information, current events and feedback to decide on a valuation.
The startup has supported thousands of property owners and 340,000 listings to date, holding a current focus on dynamic pricing for short-term renters on services such as Airbnb, Vrbo and Booking.com.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
45% female employees
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2019
$42.5m
SERIES A
Aug 2016
$2m
EARLY VC
Total funding: $46m
Company benefits
- Unlimited paid time off
- Global collaboration
- Equity options
- Paid parental leave
- Home office equipment purchasing
- US: 4% 401K match
- Private Health Insurance Plans
- Flexible work options
- Accessible senior leadership
- Professional development budget
- International travel opportunity
Company values
- We Care
- We Go Beyond
- We Are On The Same Team
- We Inspire Trust
- We Ship It
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
David Kelso
(Co-Founder & CTO)A former YC founder, Ember.js contributor, and experienced developer. They have built & maintained products used by millions of customers daily.
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