Senior Operations Engineer, Zendesk
DevOps Sell Compute
Customer support across phone, chat, email and social media
Job no longer available
Customer support across phone, chat, email and social media
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses deliver exceptional customer service
Role
Who you are
- Very good understanding of Linux internals, Networking, HTTP protocol and Distributed Systems
- Experience with AWS ecosystem
- Understanding of Dockerization and PaaS concepts
- Awareness of infrastructure management basic concepts (GitOps, IaC)
- Ability to write production-ready scripts with at least one programming language (preferably Python or Ruby)
- Learning and teaching mindset with ability to learn technical skills and research technical topics
- Being proactive and not being afraid of saying what we can do better
- Passion to high-availability and low-maintenance platforms
- Interpersonal skills: you’re good at listening and speaking up
- Ability to create bridge between developers and infrastructure, helping out to solve technical problems along with development teams
- Excellent English skills
What the job involves
- Working closely with great product managers allows you to focus on really important customer needs. Krakow’s office is building one of the main Zendesk products and is responsible for all Software Development phases, from discovery and research to maintenance
- Opportunity to be engaged in one of the biggest projects we’ve ever worked on, learning how to leverage divide & conquer for planning & delivering the work to achieve the goal
- Working with a team of five experienced operations engineers with various backgrounds
- Working in a very flat communication structure allows you to make autonomous decisions and propose high-level architectural changes from day one - we hire engineers to listen to them, not to tell them exactly what to do
- Work with a very diverse technology set
- AWS
- PaaS: Kubernetes, Nomad
- Routing: Nginx, Istio
- Deployment: Spinnaker, Jenkins
- IaaC: Terraform, Atlantis, Ansible
- Monitoring: Datadog, Vector, Telegraf
Our take
Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.
The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.
Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$60m
SERIES D
Dec 2010
$19m
SERIES C
Total funding: $85.5m
Company benefits
- We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
- Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
- Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
- Work from home opportunities
Company HQ
Mid-Market, San Francisco, CA
Leadership
Mikkel Svane
(CEO)Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.
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