Managed Service Provider Success Manager, Workiva

• Bachelor’s degree
• 4+ years related experience (management or technology consulting, customer success, account management, sales)
• Ability to travel up to 20% annually and develop business cases for additional travel as needed
• Reliable internet access for remote work

Desirable

• Workiva's Managed Service Provider (MSP) Success Managers are a critical part of a new, fast growing business vertical at Workiva
• Managed Service Providers include some of the world's leading advisory firms, along with outsourcing providers, who now use Workiva to transform the way they work with their customers
• As an MSP Success Manager, you will be the primary post-sale contact for our MSPs, helping them grow their Managed Service Business using Workiva
• You will manage post-sale expectations, focus on business outcomes, identify growth opportunities, and demonstrate platform value
• Consult on best practices to foster self-sufficiency and expansion among MSP customers by facilitating reviews of go-to-market strategies, adopting the MSP Operating Model, and developing internal knowledge champions
• Help MSPs enhance their service offerings in the market by leveraging Workiva solutions
• Identify opportunities for account expansion through increased license revenue or adoption of new solutions
• Consistently demonstrate Return on Investment (ROI) to MSP customers at the Vice President, Senior Executive, or Partner level
• Collaborate with MSP Sales colleagues to develop multi-level relationships, both internally and across customer organizations, acting as a trusted advisor to executives and key stakeholders
• Identify risks, develop mitigation plans, and accurately forecast upcoming revenue changes within high-potential accounts, taking appropriate actions to manage or escalate for resolution
• Record MSP customer activity, outcomes, issues, and communication in customer management tools
• Ensure MSP customers are continuously working toward key milestones using customer-facing Success Plans
• Advocate for MSP customers by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, and Engineering teams
• Teach MSP customers how to attain maximum value from the Workiva platform as it pertains to strategic initiatives and departmental goals
• Drive team improvements through quarterly, internally assigned Management by Objectives (MBOs)