Anti-spam / Anti-fraud Product Manager, Sinch
More information about location
Cloud communications for businesses
Job no longer available
Cloud communications for businesses
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Security, or a related field; advanced degree preferred
- 5+ years of experience in anti-fraud, cybersecurity, or risk management roles, preferably in the telecommunications or messaging industry
- Strong understanding of SMS and other messaging protocols, telecommunications regulations, and current fraud trends
- Proficiency in data analysis tools and fraud detection technologies
- Excellent problem-solving skills and the ability to think critically under pressure
- Strong communication, written and interpersonal skills to collaborate effectively across teams
What the job involves
- We are seeking an experienced Anti-Spam / Anti-Fraud Product Manager to lead and coordinate our efforts from a product and policy perspective in detecting, preventing, and responding to fraudulent activities and spam within our various messaging platforms at Sinch (A2P, P2P, RCS, SMS, MMS, etc.)
- The ideal candidate will have a strong background in cybersecurity, risk management, and telecommunications, along with a drive for protecting and maintaining the integrity of Sinch’s messaging platforms
- Develop and implement comprehensive anti-fraud and anti-spam strategies to mitigate risks associated with messaging at Sinch, collaborating with key messaging platform stakeholders
- Own and drive the product roadmaps for Anti-spam / Anti-fraud across all messaging platforms at Sinch. Modify the roadmaps as required based on changing business requirements, balancing the business needs with effort and timing
- Collaborate and coordinate with engineering on the roadmaps and associated deliverables and explore options to enhance detection algorithms and reporting tools
- Identify synergies and ways to leverage messaging data analytics and insights across platforms
- Take the lead role in interacting with 3rd party providers that Sinch engages for Anti-spam / Anti-fraud services and streamline the operations and costs associated with these 3rd parties
- Build relationships with regulatory bodies, industry groups, and other messaging providers to share insights and best practices. In addition, share Spam / Fraud best practices from other business units at Sinch that are outside the messaging platforms (e.g. email)
- Be the subject matter expert for Artificially Inflated Traffic (AIT), working with Sinch Engineering and Operational teams to combat
- Collaborate with messaging platform stakeholders to establish and maintain policies and procedures related to anti-spam and anti-fraud measures and incorporate any product requirements into the roadmaps as required
- Ensure compliance with industry regulations (e.g. GDPR) and best practices in collaboration with country managers
- Lead role in collaborating with GSMA and other industry bodies on spam / fraud related topics and industry wide initiatives
- Work closely with support, product, and marketing teams to educate key platform stakeholders on Sinch’s Anti-fraud and Anti-spam practices and capabilities
- Work with marketing to create training materials and conduct training when required on product and features
- Support sales as required in customer dialogues specifically related to Sinch’s capabilities in the area of Anti-spam / Anti-fraud and our plans for future improvements
- Support the investigation of reported fraud and spam incidents, as needed, coordinating with relevant internal and external stakeholders
- Support in engaging with law enforcement agencies, as needed, for investigations related to fraud
- Lead role in designing reports on fraud, spam AIT trends, incidents, and mitigation efforts for senior management, this includes KPI’s to assess the effectiveness of our internal Anti-spam / Anti-fraud controls and drive improvements as required
- Utilize data analytics to continuously improve detection methods and reduce false positives
Application process
- We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive
- Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role
- At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel
- We believe in a two-way process and encourage you to ask questions throughout the journey
Salary benchmarks
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$14.7m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $15.8m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
Share this job
View 24 more jobs at Sinch