Technical Account Manager, ZEDEDA
EMEA
Edge management & orchestration solution
Be an early applicant
Edge management & orchestration solution
101-200 employees
Be an early applicant
101-200 employees
Company mission
To offer a purpose-built ocrhestration solution for distributed edge computing that helps unlock the digital future.
Role
Who you are
- The successful candidate will be an accomplished self-starter with technical leadership experience in the Edge Computing, Virtualization, Cloud, Networking, Edge AI and other related technologies
- Have in-depth experience or familiarity with direct, channel, OEM and SI business motions
- Last, he/she must have a proven track record to work in a matrix environment and possess excellent communication, presentation and organizational skills
- 15+ years of experience in large scale deployments, Virtualization, Containers, Edge Networking and Security, Relevant Edge Applications for the corresponding verticals and ability to understand Cloud based SaaS offerings
- Demonstrated industry recognized credibility in the O&G and Renewables, Industrial Automation, Retail and Automotive verticals
- 10+ years of experience in AI/ML workloads with emphasis on Edge AI solutions,
- Required education and degree type: BS in Computer Science/Engineering or related field. MS or higher preferredExperience engaging with large global enterprises
- Strong organizational and time management skills, possesses a sense of urgency
- Project a professional image and demonstrates technical acumen, driven to succeedAbility to interact effectively with senior business and technical managers and C-level executives
- Ability to travel up to 25-30% of time
- Availability to provide after-hours support on a scheduled / non-scheduled basis
- Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
- Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results
- Extensive experience in identifying key customer stakeholders to engage and build relationships without direct supervision
- Extensive experience in influencing teams across the organization to achieve desired customer outcomes
- Passionate about driving and tracking a consistent technical engagement process with all supported customers
- Excellent written and verbal communication skills as well as the ability to clearly articulate technical strategies, architecture and issues to both technical and non-technical audiences
- Positive, growth-oriented mindsetThrives in a matrixed, team environment anchored by ZEDEDA’s company values
What the job involves
- ZEDEDA is seeking a team-oriented, highly effective, and motivated Technical Account Manager (“TAM”)
- This position reports to the Vice President of Customer Experience
- As a Technical Account Manager (TAM), this individual will play a pivotal role in managing and nurturing customer and OEM partner technical relationships by serving as their primary technical point of contact
- Efforts include, but not limited to, ensure the successful deployment and ongoing support of ZEDEDA’s Edge computing solutions, guide them through the implementation process, troubleshooting issues, and ensure they achieve their business and technical objectives using ZEDEDA's technology
- Last, this individual will assist the Principal Customer Success Manager in identifying and qualifying new use cases for expansion opportunities
- Assist the Principal CSM in leading the company’s most strategic customer’s onboarding, adoption, and expansion experience motions
- Serve as the primary technical contact for customers with active contracts, providing expert guidance on their implementation, productization and optimization of ZEDEDA’s solutions
- Provide technical training and support to customer to maximize their use of ZEDEDA’s solutions
- Gather and relay customer feedback to the Product Management team to influence future product enhancements
- Document customer interactions, technical issues and resolutionsLead the technical aspects of Get Well and Escalation Plans definition and execution
- Perform regular Health Checks on customers with active contracts
- Assist the Principal CSM in the development and execution of Success Plans to ensure customers realize the value of their ZEDEDA investment
- Gain a deep understanding of typical technical challenges faced by our customers to appropriately map features in their Edge Computing environments, as well as provide proactive information, guidance, and support
- Proactively engage with other ZEDEDA groups in monitoring and resolving complex technical issues
- Be a Go-To customer expert on ZEDEDA Edge Computing solutions and become a Subject Matter expert over time
- Monitor performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
- Assist the Principal CSM in the delivery of Executive Business Reviews (Technical Services Reviews, Business Reviews, etc..) with the support and involvement of the 1Sales Team, Product Management, Engineering and other groups
- Work closely with the rest of the Customer Experience organization (Professional Services, Operational Support) and other key leadership in the Sales, Marketing, Support, Product Management and Legal organizations in driving a friction-less customer experience
Our take
Managing diverse applications and data across distributed edge environments is a major headache for large enterprises. Enter ZEDEDA, a leader in edge management and orchestration, offering a solution that tackles this growing challenge.
ZEDEDA simplifies edge computing by extending the familiar cloud management experience to the edge. Its product increases visibility and security, and allows for faster deployment of edge applications. This is crucial, as demand for edge AI and real-time data analysis increases, pushing companies to manage workloads across numerous connected devices.
This rising demand has attracted significant investments, allowing ZEDEDA to accelerate sales, marketing, and R&D to capitalize on the booming edge computing market. Partnerships with industry leaders like Rockwell Automation and Emerson further validate its position and potential to shape the future of edge orchestration.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2024
$72m
SERIES C
Jul 2022
$26m
SERIES B
Total funding: $129.6m
Company benefits
- Medical, dental, vision, and prescription plans
- Health savings and flexible spending accounts
- Commuter benefits
- Life, disability, and other insurance options
- Comprehensive retirement plans
- Flexible work arrangements
Company HQ
Ballbach and SOFA, San Jose, CA
Leadership
Said Ouissal
(Co-Founder & CEO)Board Member at Marathon Digital Holdings and Entrepreneur at Endeavor. Previously held VP roles at Violin Memory, Juniper Networks, and Ericsson.
Erik Nordmark
(Co-Founder & CTO)Board Member at The Linux Foundation. Previously a Software Engineer at Arista Networks, a Distinguished Engineer at Cisco Systems and Sun, and an Architect at Oracle.
Roman Shaposhnik
(Co-Founder)Co-Founder of The IP Paperclip Project and Ainekko. Previously held VP roles at The Apache Software Foundation and The Linux Foundation. They were also a Technical Advisor at Ampool.
Vijay Tapaskar
(Co-Founder)VP of Engineering at Cisco. Previously held Software Engineering roles at Skyport Systems, Juniper Networks, and Cisco Systems.
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