Senior Account Manager, Medallion
$100-150k
+ Equity and bonus
Healthcare and provider network operations platform
Job no longer available
Healthcare and provider network operations platform
201-500 employees
Job no longer available
$100-150k
+ Equity and bonus
201-500 employees
Company mission
To free healthcare teams to focus on what matters.
Role
Who you are
- We're looking for someone who is resourceful and thrives in a challenging, fast-paced environment
- 8+ years of customer success or relevant account management experience at a SaaS startup
- Healthcare consulting or a customer success role with a health-tech company is a plus
- Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
- Able to identify solutions, improve effectiveness of current strategies, and manage change
- Previous experience creating growth plans and strategic business reviews for your clients
- GTM and team oriented mindset
- Experience using CRM software (ideally Salesforce), and GSuite Applications (Docs, Sheets, Slides)
- Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally
- Strong operational skills that drive organizational efficiencies and customer satisfaction
- Ability to influence and build credibility and trust across the organization and with customers
- Problem solving, project management, interpersonal and organizational skills
What the job involves
- We're looking for an experienced Enterprise Customer Success Manager who will be responsible for managing and growing some of Medallion’s most important customers
- As an Enterprise Customer Success Manager, you will help deliver long term success for customers through building and fostering deep relationships with key stakeholders, understanding their business priorities, identifying growth opportunities, and acting as the voice of the customer internally to ensure their needs are met
- In this role you will work cross-functionally with our Implementation, Operations, Sales, Customer Support, Product, and Engineering teams to not only manage relationships, set expectations, and support day-to-day but to ensure customers achieve a significant return on and drive business success with their Medallion investment
- This role reports to the Director of Customer Success
- Own the overall relationship with your book of business; work with your customer on all stages of the customer journey from onboarding, driving adoption, growth, and retention
- Partner with the customer to align on their business objectives and goals in order to build and drive measurable success plans
- Drive successful renewals to maintain and grow existing revenue, as well as identify and execute on expansion opportunities
- Be a strategic advisor and provide consultative guidance and best practices to your book of business
- Identify key stakeholders and build relationships with executive buyers and c-suite level contacts
- Develop new and innovative ways to share relevant data and insights that’s impactful to customers and ties back to their success drivers through Strategic Business Reviews
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- Drive greater customer engagement across accounts by applying data insights, product and industry expertise
- Collaborate with internal teams to solve complex customer problems and drive impact
- Consistently achieve logo retention, net-retention, renewal, and expansion targets
- Act as the voice of the customer, and advocate internally for customer needs and develop strong feedback loops within Medallion
- Drive process improvements that will improve our abilities to better serve both our customers and internal stakeholders as we scale
Our take
The Digital Health Market size exceeded $332 billion in 2022 and is expected to continue its growth. Digital health technology enables workers to make smarter choices, allowing people to spend more time on tasks they deem valuable, and is thus fundamentally transforming healthcare.
Healthcare providers, whether doctors, nurses, or mental health counsellors, need to be licensed in the state where the patient is located, which can be an arduous task due to each state having different rules. Medallion's automation software solves these problems. It also focuses on payer enrolment, gathering information critical to insurers for providers to participate in their network, as well as credentialing.
Medallion plans to expand its engineering and operations teams, increasing its employee and management headcount in line with substantial funding rounds. With these strategic enhancements, Medallion is poised to further streamline healthcare processes and support the continued growth of the digital health market.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2025
$43m
LATE VC
Jun 2022
$35m
SERIES C
Total funding: $128m
Company benefits
- Thoughtful remote environment: Even though we're 100% remote, we offer a monthly work-from-home and a monthly team connection stipend. Plus, access to WeWork and office spaces in select cities!
- Annual learning opportunities: We're committed to investing in your professional development, so every employee gets access to ann annual learning and development grant
- Comprehensive healthcare: We offer medical, dental, vision, and short- and long-term disability with 100% covered options and dependent coverage. Plus, generous parental leave and mental health benefits
- Time off to recharge your creativity: Everyone needs time to rest and recharge which is why we offer unlimited paid time off and eleven company holidays
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Derek Lo
(CEO)Founder and CEO of Py from 2017-2019 and Director of Product Management for Hired, Inc. from 2019-2020. Founded Medallion in 2020.
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