Director of Customer Experience, GrowthLoop
$140-160k
+ Variable compensation + Equity
No-code data activation platform
Job no longer available
No-code data activation platform
21-100 employees
Job no longer available
$140-160k
+ Variable compensation + Equity
21-100 employees
Company mission
To enable all teams to access customer data in the data warehouse and transform their data warehouses into enterprise growth engines.
Role
Who you are
- Extensive experience leading strategy for Fortune 100 accounts, with a focus on marketing, marketing technology, or data engagements. Experience with Large Enterprise clients in the technology vertical is strongly preferred
- Experience with customer onboarding/implementation, within a SaaS environment
- Experience leading cross-functional projects, across product, engineering, data, and customer success
- Strong leadership and culture-building skills, with experience leading, developing, and coaching high-performing customer teams
- Strong understanding of the MarTech landscape, Data Warehouses like BigQuery and Snowflake, and Digital Marketing is a big plus
What the job involves
- GrowthLoop is seeking a strategic, results-driven Director of Customer Experience to lead a team of Solutions Architects in building bespoke marketing data strategies and products for our largest clients
- The ideal candidate will excel at data-driven story-telling, consultative selling, and understanding the nuances of the client’s business
- You will contribute expertise and leadership at the intersection of account strategy, customer success, and product
- This role will account for all business activities, lead team development, drive account expansion and retention, build client relationships, and meet overall growth objectives
- Lead account strategy for our largest Enterprise client, developing business opportunities to drive retention and revenue growth
- Build relationships with executive-level stakeholders, utilizing a consultative approach to understand client needs and provide tailored solutions that drive value
- Develop and sustain a strategic roadmap that clearly defines and communicates long-term value propositions and key benefit milestones for the client
- Oversee daily operations for a broader book of business, managing the team handling the customer lifecycle from contract signature through renewal
- Organize cross-functional teams and resources, across analytics, product, and engineering, to deliver on customer-facing products and services
- Lead, mentor, and inspire a high-performing customer team, fostering a culture of learning, collaboration, innovation, and excellence
- Scale organizational effectiveness through implementing and/or enforcing meaningful policies, procedures, standards, specifications, guidelines, and enablement programs
Our take
GrowthLoop’s no-code data interface allows enterprises to unlock first-party customer data stored in their own warehouses and quickly create target customer segments for more impactful marketing, advertising, and sales.
One of the major challenges for companies these days is to effectively activate the data they gather. Thus, a solution like GrowthLoop’s has the potential to turn data warehouses into growth engines without having to use external Customer Data Platforms.
The company, which until 2022 was built without any capital investment, has an impressive client list which includes Google Cloud, Indeed, NASCAR and the Boston Red Sox. Funds raised in 2022 allowed GrowthLoop to expand its services and invest in new features for the platform - such as a first-of-its-kind AI audience builder, a GenAI Marketing solution in partnership with Google Cloud and Typeface and a cross-channel journey builder for the data cloud.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-friendly environment
- Flexible PTO
- Healthcare Coverage
- Learning and development opportunities and stipend
- Monthly Recharge days
- 401(k) matching
Company HQ
SoMa, San Francisco, CA
Leadership
Christopher Sell
(Co-CEO)Previously worked in Product Marketing at Google. Former Head of Product at URX (Acquired by Pinterest), which helps mobile web publishers show users relevant sponsored content from within apps.
David Joosten
(Co-CEO)Former Product Marketing Manager at Google. Prior to Flywheel Software, co-founded and was CEO of Metria Analytics - a startup which provides business insights and media measurement through transactional data.
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