Customer Success Manager, Osano
Data privacy compliance platform
Job no longer available
Data privacy compliance platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To create societal good by empowering businesses and consumers with knowledge and transparency into how their personal data is shared, with whom, and why.
Role
Who you are
- You have 2+ years of experience in either Customer Success or Account Management managing a book of business that is measured on net dollar revenue + customer retention
- You know how to work across complex relationships and with multiple business units, both externally + internally
- You’ve been the centralized stakeholder for customers, ensuring escalations are handled effectively + proactively with regular customer touch-points. You’re interested in using digital tools to provide a one-to-many strategic approach for your customers
- You have a hunger to constantly improve by seeking out feedback and are self-aware of your capabilities + knowledge
- You take pride in your communication and see it as a representation of your brand. You understand that clear, concise communication builds rapport and trust
- You are highly resourceful and able to overcome obstacles with positivity, creativity, and grit
- You are curious and able to adapt to dynamic research, development, and industry knowledge
- Lastly, you should thrive in a remote setting. For us, that means being empathetic, proactively communicating, and bringing ingenuity + initiative to your every day
What the job involves
- In this role, you’ll manage the customer lifecycle as they partner with Osano and use our automated data privacy solutions
- Reporting to the Director of Customer Success, you’ll own a multi-million dollar book of business, work with our Product, Revenue Operations, and Customer Experience teams for upselling + retaining customers as we scale
- Own the post-sale experience for Osano’s customers and own a multi-million dollar book of business
- Meet and exceed customer ARR retention, activation, and adoption targets with a portfolio across a variety of customer market segments
- Understand your customers’ evolving privacy maturity to demonstrate value and expand their adoption of Osano’s products
- You’ll build reports and dashboards that inform expansion of accounts and those at-risk
- Partner with the Customer Experience and Product teams to ensure your customers’ success with our suite of automated privacy products
- Make an impact and develop Osano’s customer-base at an exciting pace
Our take
Osano aims to help companies manage their privacy law compliance. It’s a simple proposition, but one with application across all sectors - and all sizes of business. Osano’s own privacy score calculator, for example, ranks companies as large as X among those whose privacy practices are “very poor”.
This kind of offering is growing in popularity, with the advent of increasingly stringent privacy laws like GDPR and CCPA. Infractions can be devastatingly costly, and with these laws frequently changing it is imperative that companies keep on top of compliance.
Osano helps to ease these worries by simplifying this complicated process for companies, making their service a much needed one in this heavily regulated world of data compliance. Interestingly, the company provides assurance of inheriting data privacy fines of its customers, should they ever find themselves in such a bind.
The company has netted significant funding since being founded. With the risk and compliance software market competitive and growing, Osano will need to tread both carefully and boldly to stand out from the crowd. To this end, it continues to invest in product development, which has contributed to it gaining industry recognition for its offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2023
$25m
SERIES B
Sep 2021
$11m
EARLY VC
Total funding: $44.4m
Company HQ
Rosedale, Austin, TX
Leadership
Arlo Gilbert
(Co-Founder & CIO)Previously founded a number of companies such as iCall, Departing LLC and MetaSaas, also serving as CEO for many. Also served as the VP of Cloud Strategy at Flexera.
Scott Hertel
(CTO)Worked as a Consultant at Accenture before becoming Software Engineering Director at Dell and Flexera. Also the CTO and Co-Founder of Meta SaaS.
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