Senior Technical Solutions Engineer, Moloco
AI-powered performance advertising solutions
Open for applications
AI-powered performance advertising solutions
501-1000 employees
Open for applications
501-1000 employees
Company mission
To be the scaling engine for the internet economy, applying AI to help businesses of all sizes grow.
Role
Who you are
- 6+ years of professional experience in technical support, solutions engineering, or software engineering
- Strong troubleshooting skills and ability to analyze large-scale datasets — able to independently write and interpret complex queries against large-scale data warehouse environments
- Hands-on experience with API integrations and distributed systems — including REST API debugging, log analysis, and understanding how service components interact at scale
- Demonstrated experience handling technical escalations — breaking down complex problems methodically and driving them to resolution through a structured approach
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Experience in AdTech or retail media domains (DSP, SSP, ad serving, attribution) is a strong plus
- Familiarity with monitoring and observability tools such as Datadog
- Experience as a founding member or early contributor in building new teams, systems, or operational processes (zero-to-one experience)
- Familiarity with scripting, AI tools for automation, process enhancement
- Fluent in English. Multilingual communication skills (preferred) for global support environments
What the job involves
- Moloco's Commerce Media (MCM) organisation powers Retail Media Platforms for retailers globally, enabling them to build and scale advertising businesses powered by machine learning. As customer count and technical complexity grow, we are evolving our support model to deliver faster, deeper, and more scalable technical expertise
- The Technical Solutions Engineer (TSE) is a newly established role at the heart of this evolution. The TSE serves as the Regional Tier 2/3 technical escalation point — taking ownership of complex issues escalated from Frontline Support Specialists (FSS) and driving them to resolution
- Beyond firefighting, the TSE plays a foundational role in building the operational infrastructure of our support organisation: designing playbooks, developing automation tools, and establishing the metrics that measure how effectively we serve our customers
- Own Tier 2/3 technical escalations from Frontline Support Specialists (FSS), triaging and resolving complex issues across ad serving, data pipelines, and ML infrastructure
- Perform structured Root Cause Analysis (RCA) on production issues — including campaign delivery failures, budget pacing anomalies, fill rate degradation, and ROAS fluctuations — using service logs and operational metrics
- Lead incident response for production ads service disruptions: scoping impact, coordinating with internal engineering teams (Ad Serving, Data Platform, ML), and driving toward resolution within SLA
- Author postmortem documents and track remediation action items to prevent recurrence
- Build and maintain diagnostic playbooks and runbooks that enable FSS to self-resolve a growing share of issues over time
- Develop internal tooling and automation scripts for issue detection, diagnosis, and reporting
- Define and track operational KPIs — including MTTR, escalation rate, and recurrence rate — to continuously measure and improve support efficiency
- Partner closely with the Customer Engineering team to ensure smooth issue handoffs, shared customer context, and aligned escalation workflows
- Contribute to internal and external documentation to scale knowledge across the organization
- Review technical integrations during new platform onboarding and surface potential operational risks early
Our take
Moloco offers a cutting-edge platform that allows app developers and eCommerce marketplaces to fuel their growth through machine learning-driven advertising. Its suite of tools enables users to fine-tune campaigns, enhance user engagement, and broaden outreach, ultimately boosting profitability.
Positioned as the premier demand-side platform for ad performance across the open internet, Moloco has experienced substantial growth, securing significant funding and achieving Unicorn status in mid-2021. At the core of its Cloud DSP and Retail Media Platform lies a powerful ML engine leveraging deep neural networks (DNNs), facilitating automated, profitable, and scalable growth strategies for marketers.
Continuously evolving its flagship DSP with advanced features, Moloco consistently sets new benchmarks in ad spend. With expansion into retail media and MLaaS offerings, Moloco aims to democratize access to advanced machine learning capabilities for businesses of all sizes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2021
$150m
SERIES C
Apr 2021
$20m
SERIES C
Total funding: $191.6m
Company benefits
- Comprehensive health and wellness: Competitive health (100% coverage for you), dental, vision and life insurance for you and your family. In addition, enjoy membership to Calm, Headspace, Spring Health, as well as fitness and health reimbursements
- Professional development: $2,500 Learning and Development stipend annually to grow yourself professionally
- Food and snacks: Enjoy lunch on us. We bring lunch in for employees everyday, In addition, our kitchens are filled with healthy snacks and beverages for you to enjoy
- Paid parental leave: Our parental leave for primary and secondary caregivers have you covered when you welcome a new child into your family
- Unlimited vacation: We encourage team members to take time off to relax and recharge with our flexible paid time off policy. We also offer leave time for various reasons
- Financial benefits: We provide equity and generous retirement benefits that help you prepare for your future. In addition, home office setup and phone, internet and transportation reimbursements
Company HQ
Menlo Park, CA
Leadership
Ikkjin Ahn
(Co-Founder & CEO)Previously worked as a Software Engineer at O1 and Humanex, before spending 2 years at YouTube and 3 at Google.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 22 more jobs at Moloco