Senior Site Reliability Administrator, OpenText
Office located in Richmond Hill, ON
Information management for enterprises
Job no longer available
Information management for enterprises
1001+ employees
Job no longer available
Office located in Richmond Hill, ON
1001+ employees
Company mission
To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.
Role
Who you are
- The ability to understand and maintain Scripting Software
- Deep understanding of Linux systems
- Hands-on experience with cloud infrastructure; Google, AWS, or Azure a plus
- Experience with PaaS technologies such as Cloud Foundry, Kubernetes, and Bosh.
- Good understanding and operational experience with container technologies like Docker, rkt, Mesos.
- Good understanding and working experience with microservices and RESTful architecture.
- Experience with Continuous delivery tools like Ansible, Rundeck, or Argo CD to set up automated pipelines as needed.
- Strong working knowledge of aPaaS or Application operations best practices.
- Operational understanding or experience with message brokers such as Apache Kafka or RabbitMQ.
- Operational understanding or experience with search technologies such as Solr search or Elasticsearch.
- Experience in supporting middleware technologies such as Apache, Tomcat, and Spring.
- Experience with at least one scripting language such as shell, Perl, python, javascript, etc…
- Experience with installing and configuring Apache and Tomcat.
- Experience in supporting Java applications built using frameworks such as Spring, struts, spark, etc.
- Experience and knowledge in RDBMS and No-Sql databases such as Oracle, Postgres, MariaDB, and Cassandra.
- Deep expertise in Monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events.
- Experience with APM tools such as Newrelic, Dynatrace, or AppDyanmics.
- Experience with monitoring tools such as Zabbix or check_mk.
- Knowledge and familiarity with centralized logging systems such as Graylog or Kibana.
- Strong understanding of ITIL principles, certification is a plus.
- Is passionate about “getting under the hood” of systems and technologies to understand their inner workings, and fix what needs fixing. This requires diagnosing & troubleshooting user facing service incidents & outages
- Knowledge and familiarity with API gateway such as APIGEE and Oauth 2.0 standard.
- Diagnosing, and resolving problems in high-throughput web applications & network services
- Proven problem-solving and analytical ability.
- Excellent organizational/time management skills.
- Ability to handle multiple tasks concurrently.
- Ability to lead, drive and implement highly scalable and complex solutions
- A strong understanding of Security best practices.
- A proven record of being able to work independently and collaboratively.
What the job involves
- The role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate away repetitive work as part of a cloud dev ops organization
- You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to deliver a reliable experience to customers truly
- Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness
- Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting
- Provide attention to incidents according to Service Level Agreements
- Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements
- Develop runbooks and patterns to sustain applications in a production environment
- Participate in technical discussions and drive a transition to sustain activities with the development teams
- Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
- Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues, providing quality and timely responses
- Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations
- Plan for validation and verification of changes deployed by infrastructure teams, and development teams
- Participate in day-to-day real-time advanced-level technical support and troubleshooting on issues reported by the user/customer base
- Provides guidance in resolving performance-related issues and designing solutions for any technical issues faced by the application
- Establish and maintain a good relationship with team members, Product Development, Product Management, Customer Service, Client management, and other cross-functional teams
- Participate in training and information-sharing activities
- Act as backup for other team members when necessary
- Requires rotating shift work as needed
- On-call rotation is required, as 7x24x365 support is required
Our take
Founded in 1991, OpenText has spent more than three decades quietly becoming one of the world's most important players in enterprise information management, Its software helps some of the largest companies, governments and professional services firms tame the vast volumes of unstructured data that modern organisations generate every day.
Rather than standing still, OpenText has consistently evolved with the market. And in 2023, it pushed into the AI era with the launch of OpenText Aviator, a generative AI platform designed to power business networks and streamline IT operations, signalling that the company very much intends to stay relevant as enterprise technology shifts.
This momentum shows no signs of slowing down either. Alongside steady internal innovation, OpenText continues to grow through strategic acquisitions. And the company's culture seems to be keeping pace as well, having recently been named one of Forbes' World's Best Employers, recognized as one of Canada's Top Employers for Young People, and included in TIME's life of the World's BEst Companies, a huge endorsement that its long-term success is being built on more than just software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Waterloo, ON
Salary benchmarks
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