Technical Support Engineer, Demandbase
$63-110k
Go-To-Market engagement & marketing software
Open for applications
Go-To-Market engagement & marketing software
501-1000 employees
Open for applications
$63-110k
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- This position is ideal for individuals who have completed a coding bootcamp, are early in their software engineering career, or are looking to grow their technical skill set in a customer-facing role
- Technical troubleshooting experience with programming languages like JavaScript, Scala, Python, and SQL
- 2+ years of experience in a technical support role, preferably at a data-intensive or SaaS company
- Proven ability to facilitate communication between customer-facing and technical teams
- A track record of delivering outstanding service, particularly to high-profile customers
- Familiarity with CRM platforms such as Salesforce, Dynamics, or HubSpot (a plus)
- Experience with web marketing, analytics, or AdTech (a plus)
- Strong problem-solving skills and the ability to remain calm, patient, and persistent in high-pressure situations
- Ability to manage multiple tasks and projects simultaneously while maintaining a positive, proactive attitude
- A highly adaptable mindset, with the flexibility to navigate a rapidly evolving business environment
What the job involves
- As a Technical Support Engineer II at Demandbase, you will play a key role in helping customers resolve technical challenges by leveraging your troubleshooting skills and technical expertise
- It’s an excellent opportunity to gain hands-on coding and problem-solving experience while advancing your career within a fast-paced, innovative company
- Provide timely, expert technical support to customers, primarily via email, ensuring a seamless experience
- Triage and prioritize incoming cases, proactively solving issues and escalating when necessary to ensure visibility and resolution
- Own customer issues end-to-end—from initial troubleshooting and root cause analysis to resolution and follow-up
- Communicate effectively with internal teams and customers, setting clear expectations and providing timely updates
- Serve as the point of contact for escalations, ensuring customer issues are resolved quickly and efficiently
- Document bugs and technical issues in Jira and collaborate closely with Product and Engineering teams to ensure resolution
- Identify opportunities to improve internal processes, develop troubleshooting documentation, and contribute to team knowledge bases
- Provide insights and feedback to the Training and Documentation teams to address recurring issues proactively
- Collaborate with the Engineering Data Team to ensure data quality and act as a critical feedback loop for continuous improvements
- Think creatively to improve processes and explore new approaches to enhance customer satisfaction and operational efficiency
- At Demandbase, you’ll have the opportunity to work at the forefront of Account-Based Marketing (ABM) technology while developing your technical expertise and problem-solving skills
- This role offers a wealth of opportunities for growth and advancement in a supportive, collaborative environment
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chris Golec
(Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO, not founder)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
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