External Product Manager, Lambda

• You are a customer-facing product leader with technical depth and interpersonal magnetism
• You walk into a room and people trust you
• You can talk to a GPU infrastructure engineer about NVLink topologies in the morning and negotiate a multi-year contract expansion with a VP of Finance in the afternoon
• You are not a "yes-person"; you push back with data and judgment, and customers respect you more for it
• 5+ years of experience in Product Management, Technical Account Management, Solutions Engineering, or a related customer-facing technical role
• Deep technical fluency in GPU infrastructure, cloud computing, distributed systems, or AI/ML workloads. You should be comfortable discussing CUDA, InfiniBand, Kubernetes scheduling, and training cluster architectures
• Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and high commercial stakes
• Strong communication and storytelling skills: you can distill technical complexity into clear, compelling narratives for both engineers and executives
• Experience running structured engagement cadences (QBRs, roadmap reviews, SLA discussions) and producing executive-level briefings
• Demonstrated skill in negotiation, pushback, and constructive conflict resolution with customers and internal teams
• Comfort with ambiguity and the ability to build process where none exists. You have thrived in fast-moving, high-growth environments
• Strong cross-functional coordination instincts, with experience driving outcomes across engineering, support, sales, and operations
• You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills

Desirable

• The External Product Manager is the ultimate steward of the customer’s success
• Working hand-in-hand with Sales, Solutions Engineering, and Customer Success, you will be the product and technical voice embedded in our most important accounts
• You will operate with a founder’s mindset: deeply invested in account outcomes, proactive in solving problems, and relentless about making customers successful on Lambda’s platform
• This is a high-visibility, outbound role where your ability to build genuine trust, navigate complex technical environments, and drive product-led account growth will define your impact
• You will own the product and technical dimensions of customer engagement across pre-sales and post-sales for Super Intelligence (SI) and Enterprise customers, partnering closely with Sales who own the commercial relationship
• You will wear multiple hats: Product Management, Program Management, Technical Account Management, and strategic communications
• When done right, this collaboration leads to renewals, upsells, co-build partnerships, and case study opportunities that fuel Lambda’s growth
• Own pre-sales and post-sales customer engagement for SI partners, SI-led customers, or enterprise accounts, acting as the primary technical and commercial interface
• Serve as the internal champion and steward of customer success, representing customer needs, constraints, and priorities across technical, operational, and commercial dimensions
• Drive cross-functional coordination with customer support, operations, engineering, and product teams to trace, escalate, and resolve customer issues with speed and clarity
• Manage complex, multi-party deployments involving alignment across Lambda's platform, SI delivery teams, and end customers
• Own all external-facing communication for your accounts, ensuring consistent messaging and internal alignment before anything reaches the customer
• Establish and maintain customer engagement cadences: weekly technical reviews, monthly business alignment calls, quarterly roadmap exercises, and QBRs
• Own the customer roadmap and feature delivery pipeline, running technical and product discovery to ensure features ship to the right customers at the right time
• Translate customer feedback, pain points, and requests into structured input for Inbound PMs to directly inform product prioritization and roadmap decisions
• Manage cluster performance accountability, including effective uptime, SLA tracking, spares policy, diagnostics, and maintenance strategy
• Navigate complex account dynamics: budget cycles, internal politics, SLA interpretation disputes, and organizational ambiguity on both sides of the table
• What Success Looks Like
• Your customers renew, expand, and actively choose Lambda over alternatives because of the trust you have built
• Internal teams know exactly what your accounts need and why, because your feedback loops are tight and structured
• You have transformed chaotic, ad hoc customer engagements into repeatable, high-quality motions that scale
• You have co-built features, published case studies, and created marketing opportunities directly from your account relationships
• Lambda's executive team trusts your account briefings as the single source of truth