Strategic Account Manager, Webdoctor
Online healthcare service
Job no longer available
Online healthcare service
21-100 employees
Job no longer available
21-100 employees
Company mission
Webdoctor's mission is to provide accessible, affordable, and convenient GP services at a time and place that suits every patient.
Role
Who you are
- 2+ years of experience in Customer Success or Account Management
- Excellent experience of implementing digital health solutions at scale
- Knowledge of different methodologies of account management and sales strategies for growing customer usage, translating them into strategy and tactics, and ensure local execution and business impact
- A passion for improving lives for digital health and driving up the quality of digital solutions available
- A hunger and drive to deliver against defined metrics and results
- Proficiency with external stakeholder management, optimizing processes and tracking customer metrics to drive tactical activities
- Good Excel skills with a strong understanding of CRM applications, as well as proficiency in other programmes including MS office
- A good level of technical understanding, with enthusiasm for new technology and its commercial uses
- Demonstrable business acumen and a deep understanding of business and processes, self-motivation, and a competitive, results-driven attitude
- Strong interpersonal skills. Must be able to negotiate and problem-solve
- Strong oral and written communication skills
- Stamina, resilience, and the ability to work well under pressure
- Confident presentation skills and a professional telephone manner
- Time-management skills and the ability to prioritise your workload
- Ability to pay attention to detail
- Articulate, persuasive, and influential verbal communication skill, and
- A collaborative team player with a willingness to help clients and colleagues achieve goals
What the job involves
- Develop, nurture, and oversee complex and strategically important customers (‘accounts’), owning and implementing the full end-to-end account management process
- Deliver excellent communication with the customer and ensure they receive the best standard of service from Medihive
- Be the point of contact and commercial interface between customers and Medihive, identifying and resolving any issues early and proactively creating solutions to address them
- Understand the specific needs and objectives of each of your customers at a macro and strategic level and developing long-term relationships with key external stakeholders
- Take the lead and be responsible for growing and scaling customers’ usage of Medihive, leading on all commercial aspects of upsells for your accounts
- Ensure excellent customer satisfaction with our people, products, services and organisation as a whole
- Work with customers to gather requirements for any specific needs from all key stakeholders and communicating these effectively and in a timely manner back with relevant teams in Medihive. This also includes working with stakeholders to understand and investigate feedback into the service, function, or product provided
- Liaise with all aspects of the business for a seamless and integrated experience for the customer
- Use metrics for monitoring, evaluation and growth that are primarily driven by increase in revenue and Net Promoter Score
- Work with Customer Success and other colleagues in the end-to-end process of tracking ‘customer health’ and operational metrics, delivering regular insights to the business, and Partner with all parts of the business to deliver against sales and implementation metrics, and to refine lead qualification, implementation, embedding and customer growth processes
Our take
Booking an appointment at local health services can be a troublesome process, especially when an urgent need for consultation is prevented by lengthy waiting lists. Despite the fact that the pandemic caused many services to move online, health consultation has been slow to fully adopt digital solutions, which is where Webdoctor comes in.
Webdoctor provides online doctor services to Irish citizens, allowing users to apply for treatment remotely through an online medical questionnaire, remote consultation, or home health test. The company provides consultations from €25 on an on-demand basis, and offers health services for a variety of conditions.
Many other remote doctor services have appeared in the wake of the pandemic, but Webdoctor has taken a unique approach by specializing in female- and male-specific health conditions, providing a stress-free platform for accessing consultation surrounding these matters. The company also partners with health clinics, ultimately helping to provide high-quality healthcare to patients whilst connecting private doctors with clients - contributing to the the transformation of healthcare.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2021
$3.5m
EARLY VC
Aug 2020
$2.2m
SEED
Total funding: $5.7m
Company benefits
- Webdoctor Corporate Care for you and your partner/children
- Fast-paced, fun and innovative company with an open and transparent working environment
Company HQ
Newlands, Dublin, Ireland
Leadership
Martin Commins
(CPO & Co-Founder)Experience as an Application Developer for Aer Lingus from 2011 to 2014. CPO of HasHealth since 2020.
Oisin Kim
(CIO & Co-Founder)Co-Founder and CIO of Nua Solutions. Co-Founder and Advisor for Amach Software. Was previously an Innovation Consultant for jcpenney.
Krzysztof Adamski
(Development Lead & Co-Founder)Mac Software Developer for Synchronoss Technologies from 2013 to 2014. Experience as a Software Developer for Amach Software.
Howard Kim
(Co-Founder)Experience as Assistant Vice President of Deutsche Bank from 2002 to 2006. Senior Software Developer for Canada Life from 2008 to 2014.
Sylvester Mooney
(Medical Director & Co-Founder)Co-founded Webdoctor with the rest of the team, acting as Medical Director from the start.
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