Senior User Researcher, Methods
£53-63k
+ Discretionary bonus
More information about location
IT services consultancy
Job no longer available
IT services consultancy
201-500 employees
Job no longer available
£53-63k
+ Discretionary bonus
More information about location
201-500 employees
Company mission
To help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
Role
Who you are
- Strong leadership skills
- Ability to support and develop less experienced colleagues
- Understanding the research question which needs to be answered, and choosing the best way to answer that question
- Correctly applying a variety of research and analysis techniques
- Ensuring research is representative and inclusive, enabling products/services to be designed to work effectively for anyone who may need it
- Talking about research in a way that other people understand
- Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
- Identifying the ‘so what’ and communicating it in a compelling way
- Working in an agile environment
What the job involves
- Work with client product managers/owners to devise appropriate research strategies that generate focused insights to support product development
- Collaborate within a multidisciplinary team by including colleagues in research and analysis activities
- Advocate for users, effectively communicating their needs and perspectives to support the design of intuitive and accessible services
- Draw together, present and test reasonable conclusions from a wide range of incomplete and/or complex evidence and data
- Take appropriate action or make decisions even when details are not clear
- Weigh up data from various sources, recognising when to bring in additional Methods support
- Identify the main issues in complex problems; clarify understanding or stakeholder expectations to seek the best option
- Convincingly and tactfully persuade sceptical colleagues and stakeholders about the value and purpose of research
- Effectively capture, use and share user/customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
- Support the Head of User Research in coordinating quality user research across the GDS Delivery portfolio through the research community (“delivery through people”)
- Guide, coach and mentor other user researchers in Methods and our clients
- Work closely with colleagues to identify, develop and share good practice
- Set and monitor standards for research, e.g. in ethics, lab testing, recruitment and documentation
- Provide formalised peer-review to services, for quality assurance or as part of an assessment panel
- Confidently engage with stakeholders and colleagues at all levels, using strong interpersonal skills to develop and improve relationships with colleagues within and outside of user research
- Actively build and maintain a network of colleagues and contacts
- Evaluate how Methods’ user research compares to government and competitor best practice and identify necessary and desirable improvements
- Advocate for user-centred design and be an active part of the user research community within Methods and across government
- Take responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
- One-to-ones with direct reports
- Project support, guidance, coaching and mentoring (as appropriate) to direct reports
- Support probation and annual reviews for direct reports
- Approving timecards, expenses and annual/sick leave
- Support training and development plans with Head of User Research
- Support bids, alongside the Head of User Research
- Help recruit contract or permanent user researchers where more capacity is needed
Salary benchmarks
Our take
The UK public sector has long understood the need for digital transformation, but antiquated systems and outdated processes can make even the most ambitious plans for adaptation fall short. Methods has existed for more than 30 years to assist government departments and agencies make the leap, helping them understand the possibilities of digital transformation and guiding them through strategic planning, data migration and implementation phases.
Methods is an acknowledged leader in IT consultancy within the public sector, praised for their human touch and focus on sustainability which it believes sets it apart from firms. Indeed it is trusted by huge swathes of the UK public sector including the NHS, the Office for National Statistics, the Cabinet Office and the Ministry of Defence, to name just a few.
Methods was acquired by the Alten Group in mid-2022. This acquisition will help to reinforce Method's position as a leading player in the public sector while also allowing it to broaden its role in the private sector. It is poised for growth and is investing heavily in talent to make this a reality.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Pizza Thursday monthly, weekly social in the office and commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- Benefits Platform offering various retail and leisure discounts
Company HQ
Farringdon, London, UK
Leadership
Pat Crossley-Smith
(Executive Director)Previously worked in Agile Product at BUPA and Senior Manager in Development at British Airways.
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