Senior Site Reliability Engineer, UJET

• 6 - 10+ years of experience in SRE, infrastructure, or backend systems engineering
• Demonstrated experience of owning reliability outcomes for complex, distributed systems
• Strong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems
• Deep understanding of observability, incident management, and system performance
• Proficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling
• Able to change how other teams work without having managerial authority over them
• Strong competency in making clear decisions during incidents by following a defined process without reacting emotionally

Desirable

• We’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function
• You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering
• In this position, you’ll design how reliability works in UJET, influence engineering decisions, and build the tooling and processes that make production safer and more predictable
• Lead efforts to improve system reliability, scalability, and performance across critical services
• Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities
• Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data with minimal noise
• Lead complex incident response, acting as incident commander when needed
• Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed
• Identify and eliminate toil through automation, tooling, and improved workflows
• Partner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure
• Build reusable systems and “paved roads” that make it easier for teams to operate their services reliably
• Mentor other engineers and raise the overall operational maturity of the organization
• Success Criteria:
• Critical services have clear, meaningful SLOs that drive engineering decisions
• Alerts are actionable; irrelevant alerts are reduced; on-call workload is manageable
• Incidents are handled efficiently, and repeat issues decline over time
• Engineering teams adopt reliability best practices with minimal friction
• Toil is actively reduced through automation and better system design
• Position Context:
• This is an early position in the company's SRE function
• You will have direct input into how reliability standards and practices are established, which forms the foundation on which product engineering builds
• UJET is changing how companies deliver customer experience, and product engineering is building the platform that makes that possible
• The reliability of that infrastructure is what allows it to operate at the scale and consistency that transformation requires