Director of Business Intelligence & Analytics, Outreach
$180-220k
Sales execution platform
Be an early applicant
Sales execution platform
1001+ employees
Be an early applicant
$180-220k
1001+ employees
Company mission
To change the way companies engage with their customers throughout their lifecycle.
Role
Who you are
- 6+ years of experience in business intelligence, analytics, or strategy, preferably within a growing SaaS company
- 2+ years of experience building and managing a team
- Strong knowledge of SaaS metrics (ARR, NRR, churn, CAC, LTV, cohort analysis, etc.)
- Hands-on expertise with SQL and data visualization tools (e.g., Tableau, Zuora. Etc.)
- Familiarity with modern data stacks (Snowflake, dbt, Fivetran, etc.)
- Strong communication skills—able to translate complex analyses into clear, actionable recommendations
- Startup DNA: scrappy, adaptable, comfortable balancing strategic vision with tactical execution
- Experience leading and building an analytics team with the ability to create a performance- and metrics-focused culture a hands-on leader who knows how to apply the right level of situational guidance to smart analysts
- An in-depth understanding of traditional B2B sales demand generation, pipeline management, and forecasting with the ability to operate in a fast paced environment with competing priorities
- Strong understanding of SaaS product design and key performance indicators of customer usage and engagement
- Experience analyzing and summarizing large amounts of data from multiple systems to provide a unique insight into business operations
- Strong interpersonal and communication skills and proven experience in cultivating collaborative working relationships with teams across an organization
- Ability to cover a range of activities, from C-level presentations to hands-on, data deep-dives with analysts. Including the ability to summarize and visualize complex analyses that tell a compelling story
- Strong organizational and multitasking skills with attention to detail, a sense of personal accountability, and urgency for achieving results
What the job involves
- The BI and Analytics team is on a mission to bring relevant data and insights to every person at Outreach while advancing the use of data and promoting an insight-centric culture
- We are a centralized resource providing a suite of services to Outreach business functions including KPI definition, dashboards & reporting, ad hoc analysis, forecasting, self-serve analytics, predictive models and data pipeline building, and management
- As the Director of Business Intelligence and Analytics, you will design the analytics & BI strategy from the ground up
- You’ll partner with product, engineering, marketing, sales, and customer success to shape how we measure success, uncover opportunities, and optimize decision-making across the company
- You’ll also build and mentor a small but high-impact team, laying the foundation for a data-driven culture
- You and your team will generate actionable insights that enable our GTM, Product, and Operations teams to make data-driven decisions and achieve our business goals. Your team owns the development and delivery of clear company performance narratives for MBR/QBR forums to executive and operational audiences
- Prioritize and execute on project roadmap to develop insight from analysis and compelling synthesized recommendations. Analytical rigor and strategic thinking are a must, but you’ll need to get your hands dirty to drive real, sustainable impact
- Become intimately familiar with the business, lead the team to distill and deliver critical business insights for leadership, and influence teammates and executives with your findings
- Lead, mentor, and optimize productivity across our business analytics team
- Develop consistent and scalable processes to continuously monitor data integrity
- Work closely with key stakeholders to gather business requirements from a diverse number of users across teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, ticketing systems
- Build & Lead: Establish and scale the analytics function, including hiring, mentoring, and developing a high-performing team
- Data Strategy: Define our analytics roadmap, KPIs, and governance to align with company goals
- Cross-Functional Insights: Partner with product, GTM, and operations leaders to design experiments, define metrics, and deliver actionable dashboards and reporting
- Tooling & Infrastructure: Collaborate with Engineering to evaluate, recommend, and implement the right BI, data warehouse, and analytics stack
- Customer & Product Analytics: Drive deep understanding of user behavior, retention, churn, and product adoption to inform strategy and product development
- Executive Reporting: Provide data-driven insights to the executive team and operational leaders to guide business decisions
- Data Culture: Evangelize data literacy and ensure stakeholders have self-serve access to trusted metrics
Our take
Alongside the longstanding problems of identifying and closing sales, Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is a sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.
Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating AI-driven insights from a rich set of industry data. The company's focus on AI, which included the development of a ‘knowledge AI assistant’ for salespeople, is what allowed it to get ahead in the market. There are numerous competitors in the space, however Outreach has proved to command investor respect, having achieved Unicorn status in 2020.
Outreach has continued to display good growth, and has become a mission-critical part of the revenue stack for many customers - of which it boasts over 5000 globally. Notable names served by the company include Siemens, Twilio, and zoom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES G
Jun 2020
$50m
SERIES F
Total funding: $527.3m
Company benefits
- Dental and vision coverage
- 401(K)
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Interbay, Seattle, WA
Leadership
Manny Medina
(CEO)Manny was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.
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