Head of UX Research, Wander

• You’re a systems thinker who is exceptionally strong at both moderated and unmoderated testing and fluent with tools like UserTesting.com, Maze, Hotjar/FullStory
• 5+ years in UX Research (consumer product, marketplace, e-commerce, or travel preferred), including leading complex, multi-method projects
• AI-native: Comfortable and effective using AI for research planning, recruiting, note-taking, transcription, synthesis/tagging, repository hygiene, insight summarization, and lightweight prototyping or survey/script generation. Skilled at prompt design, evaluating model outputs, and applying judgment/ethics around privacy and bias
• Mastery of moderated & unmoderated testing at speed and scale; confident on camera and excellent at facilitation
• Tool fluency: UserTesting.com, Maze, Hotjar/FullStory; plus experience with Lookback, UserZoom, dscout, Qualtrics/Typeform/SurveyMonkey a plus
• Systems thinker & organizer: You’ve built or overhauled research ops and repositories; you make insights searchable and sticky
• Data-literate: Comfortable pairing qual with product analytics; basic SQL or strong collaboration with Data is a plus
• Clear communicator: Sharp writing, impact-focused storytelling, strong stakeholder management in an async-first environment
• Portfolio or case studies demonstrating business impact and decision-making driven by research

Desirable

• As the Head of UX Research at Wander, you’ll build our research practice from 0→1 and drive insight across the full product lifecycle—discovery to validation to iteration
• You’ll partner with Product, Design, Engineering, and Operations to turn research into clear decisions that improve conversion, satisfaction, and retention
• Build the function: Define our research strategy, operating model, and standards; create templates, playbooks, and an insights repository (e.g., Dovetail/Notion/Airtable)
• Plan & run studies end-to-end: Problem framing, method selection, screeners, recruiting, moderation, analysis, and storytelling
• Execute across methods: Moderated/unmoderated usability, concept & prototype tests, JTBD/qual interviews, diary/field studies, surveys, card sorts/tree tests, benchmark studies
• Triangulate insights: Combine behavioral analytics (Hotjar/FullStory), product data (e.g., Mixpanel/Amplitude/GA4), and qualitative findings for crisp, prioritized recommendations
• Scale research ops: Participant panel, incentive workflows, compliance/consent, tagging taxonomy, and knowledge management
• Influence strategy: Translate insights into roadmaps with measurable outcomes; partner closely with PM/Design on problem definition, hypotheses, and success metrics
• Champion the customer: Enable non-researchers with training and lightweight toolkits; raise research quality across the org