Customer Success Manager, Orum

• 3+ years in a Customer Success role at a tech or SaaS company
• Familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, etc
• Track record of driving high renewal rates and uncovering upsell opportunities
• Technical aptitude and curiosity. You love learning how products work and sharing that knowledge
• Experience working cross-functionally to deliver customer outcomes
• Strong communicator, both written and verbal
• Comfortable with ambiguity and energized by a fast-paced, start-up environment
• Passion for standardized processes that scale
• A heart for customer success and a mind for strategic growth

Desirable

• As a Customer Success Manager, you’ll own the entire post-sale customer journey - from onboarding and adoption to expansion and renewals. Think of this role as part mentor, part strategist, part product expert, and always a trusted partner
• You’ll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers’ goals, design success plans, and ensure they’re continuously realizing value from Orum. Your success is measured by theirs - and you’re just as obsessed with outcomes as they are
• Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives
• Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions
• Build deep relationships with key stakeholders, including executives, across your accounts
• Identify risks early and rally internal teams to ensure successful outcomes
• Stay up-to-date on Orum’s product and help customers adopt new features with confidence
• Deliver consistent communication on customer health, goals, and progress
• Create internal and external documentation, including customer success stories, onboarding templates, and best practices
• Manage a portfolio of customers, driving retention and growth