Account Manager, DoubleVerify
This role will also be eligible for bonus/commission (as applicable) and equity
3 days a week in office
Software platform for digital media measurement and analytics
Open for applications
Software platform for digital media measurement and analytics
1001+ employees
Open for applications
This role will also be eligible for bonus/commission (as applicable) and equity
3 days a week in office
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry
- Highly organised with a strong attention to detail, a commitment to excellence, and a proactive, positive approach
- Proficient in Microsoft Office, (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets)
- Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards
- Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable
- Fluent English both written and spoken to a business level is required
- Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
What the job involves
- The Account Manager role is designed for an experienced professional with a proven track record in digital advertising, whether from agency, publisher, or technology vendor backgrounds
- This role combines strategic account management with commercial growth responsibilities
- The Account Manager is responsible for servicing all aspects of customer accounts and relationships
- The AM will oversee campaign setup, maintenance, and troubleshooting for a large portfolio of accounts, ensuring operational excellence
- The AM will work closely and collaboratively with the Sales, Implementation, Product, Engineering, and Finance teams to deliver world-class customer service and solutions to the market
- The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about DoubleVerify’s platform; Pinnacle and how products can be leveraged to meet their goals and objectives
- Own end to end client relationship serving as the primary contact and trusted advisor
- Conduct performance analysis and deliver actionable insights to optimise client outcomes
- Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities
- Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions
- Support in driving adoptions for DV solutions across Social and Open Web Environments
- Manage escalations and resolve technical or service issues, coordinating with internal teams as needed
- Ensure all client deliverables meet quality standards and are completed within agreed SLAs
- Regular client contact through status calls, office hours, QBRs in person and/or virtually
- Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager
Salary benchmarks
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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