Customer Success Manager, UiPath

• Experience working within Healthcare, Life Sciences, Insurance, Financial Services, Consumer Goods or Industrial Manufacturing industries
• Business Process Improvement/Re-engineering experience in the following functions: Finance & Accounting, HR, Customer Experience
• 2-3+ years relevant work experience in a customer-facing, customer success, Org Management or strategic consulting organization
• SaaS experience
• Solid technical background with hands on experience in digital technologies
• Experience in project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Proven track record in a highly-professional customer service in a dynamic, start-up environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Fluent written and spoken English is mandatory

Desirable

• Empathize with every aspect of the customer experience, putting customers’ needs first
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty
• Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges
• Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient
• Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
• Help drive customer references and case studies