Senior Product Manager, BuildOps

• 5+ years of product management experience, ideally B2B SaaS
• Strong technical skills - engineering, SQL, analytics
• Strong communication skills - collaborating with GTM and EPD teams; and directly with customers
• Strong customer research skill - working closely with customers to elicit their needs
• Strong product management skills - demonstrated ability to ship 0 to 1; and scale
• Familiarity with contractor workflows - incl. Project management and Maintenance agreements
• Strong understanding of agile development methodologies and experience working in an agile environment
• Mission driven individuals, who are motivated by complex challenges

Desirable

• As a Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management
• You will learn about our customers - their people, organization structures, processes, and what they need from their operations platform
• You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows that solve for multiple use cases across personas
• You will be expected to meet KPIs metrics that are customer driven
• Drive the product vision and roadmap for your domain, working closely with a team of engineers, designers, QA, and data engineers for execution
• Engage with customers of various types and sizes to understand their needs and validate solutions
• Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML
• Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
• Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
• Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers