Product Manager, BuildOps

• 2+ years of product management experience, or equivalent experience (engineering, QA, technical program management) with direct exposure to shipping software
• Strong organizational skills — comfortable owning the mechanics of agile execution (grooming, planning, standups, retros) and keeping a backlog clean and current
• Clear written communication — you can write a good ticket, a crisp release note, and an announcement people actually read
• Comfortable talking directly to customers and translating open-ended feedback into a scoped, actionable ticket
• Genuine curiosity about how mobile apps work under the hood — navigation patterns, data loading, offline/sync behavior — and the persistence to dig in
• A bias toward action: you'd rather ship something this sprint and iterate than wait for the perfect plan

Desirable

• As a Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management
• You will learn about our customers - their people, organization structures, processes, and what they need from their operations platform
• You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows that solve for multiple use cases across personas
• You will be expected to meet KPIs metrics that are customer driven
• Drive the product vision and roadmap for your domain, working closely with a team of engineers, designers, QA, and data engineers for execution
• Engage with customers of various types and sizes to understand their needs and validate solutions
• Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML
• Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
• Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
• Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers