Senior Client Success Manager, Moonbug
$85-100k
Entertainment company for kids
Job no longer available
Entertainment company for kids
501-1000 employees
Job no longer available
$85-100k
501-1000 employees
Company mission
To create shows that kids & parents love.
Role
Who you are
- 5 years of account management, project management, customer success experience
- 3+ years experience within the media industry: media agency, publisher or creative agency background
- 2+ years of management experience
- Strong project management skills with the ability to manage short-term and long-term deliverables
- Highly organized and detail-oriented with the ability to manage large, complex projects as well as juggle multiple projects at one time
- Solutions oriented with strong problem solving skills
- Effective communicator with excellent verbal and written communication skills
- Ability to adapt communication style to be most effective for all stakeholders
- High organizational savvy and emotional intelligence
- Thrives in a team environment and enjoys working on a team
- Excited by a fast paced environment
What the job involves
- Run the day-to-day operation of a client success management team, overseeing multiple clients and projects
- Oversee partner relationships to drive value and efficiencies
- Helping to drive customer strategy and product innovation
- Organize and lead meetings with internal and external stakeholders to present project activities and performance
- Evaluate systems and processes for efficiencies leveraging technology and resources
- Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service
- Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction
- Partake in brainstorming sessions to generate creative ideas for client pitches
- Collecting and analyzing campaign data and consumer trends data
- Demonstrate compelling data storytelling through high data literacy, strong data visualization and impactful communication for client reports ensuring they are delivered in a timely manner
- Lead client meetings, ensuring efficiency and effectiveness by managing and aligning expectations, identifying gaps, confirming next steps and maintaining timely completion of agenda
- Utilize critical thinking when dealing with ambiguity or contradiction to make decisions and maintain task progress
- Collaborate with internal stakeholder teams: brand partnerships, media & ad ops, data, creative, production, social, marketing & finance
- Become a subject matter expert for all Moonbug IP
Our take
Moonbug is a global entertainment company producing fun, engaging and safe content for kids. With bases in London and Los Angeles, Moonbug’s video and audio content is produced with the goal of teaching compassion, empathy and resilience to its young audience.
Despite its relatively recent inception in 2018, the company owns properties including Blippi, Little Baby Bum and CoComelon, content that is distributed around the world on platforms including YouTube and Netflix, with the latter’s first series generating over 30 billion minutes of viewing. Its market presence is strong, with accompanying merchandise sold via Walmart and Amazon, and adjacent offerings such as its CoComelon video game.
Following the acquisition of Singapore-based One Animation, Moonbug has worked to increase its footprint in Asia, as well as making plans to take on South America and the Middle East. A 2023 rebrand seeks to raise the profile and recognizability of the brand as it continues both growth and diversification - for instance by partnering with Audible on a series of family-friendly podcasts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2020
$120m
SERIES B
Dec 2018
$145m
SERIES A
Total funding: $265m
Company benefits
- Life Insurance
- Private Health Insurance
- Parental Leave
- Wellness Resources
- Others
Company HQ
Camden Town, London, UK
Leadership
John Robson
(COO)Previously served as Executive Vice President of Base79, an Advisor for MTV Networks and Signet, Vice President & General Manager of Global Content for HTC, Senior Vice President & General Manager of Digital Distribution for Paramount Pictures, and served in various Marketing roles for Sainsbury's.
Rene Rechtman
(CEO)Previously co-founded NN and CSSE, acting here as Management Consultant. Served as Head of Non-Linear Media for The Walt Disney Company International, President Inter for Maker Studios, CEO for goviral, Vice President and Managing Director for TradeDoubler, Business Development Director for Incentive, and as Account Director for KS Consult.
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