Customer Support Representative, Medely
The Estimated Hourly Compensation is: $20.44 – $22.72 per hour
On-demand healthcare staffing platform
Open for applications
On-demand healthcare staffing platform
1001+ employees
Open for applications
The Estimated Hourly Compensation is: $20.44 – $22.72 per hour
1001+ employees
Company mission
To grow and cultivate the world’s largest healthcare marketplace, a place where professionals can find meaningful work.
Role
Who you are
- Experience: Minimum 2 years experience in a customer service, customer support, customer operations, or customer experience role, preferably in a software environment. A plus, experience with automation (chatbots) and AI
- Typing speed of 65 WPM or higher
- Proven track record of exceeding customer expectations and arriving at successful outcomes while under pressure. Customer-centric mentality with a sense of urgency; excellent de-escalation skills
- Ability to interact with customers at various levels of technical and non-technical depth
- Outstanding problem-solving, organization, prioritization, and multitasking skills with sharp attention to detail
- Eager and quick to learn new technology tools. Welcomes constant changes to drive efficiency
- Must have worked in a Mac environment with proficiency in web-based tools such as Google Workspace. A plus, familiarity with Slack, Intercom, Zoom, Salesforce, JIRA, and TextExpander
What the job involves
- Medely is seeking a motivated Customer Support Representative to join our Customer Support team. Our mission is to provide best-in-class support to our end users – both healthcare facilities and healthcare professionals alike
- In this role, you will serve as the first point of contact for the Medely customer base across the entire customer lifecycle, from application and onboarding to booking shifts, payment/billing questions, and general platform education
- Your focus should always be on creating the best possible support experience while exercising a one-contact resolution mindset
- End-User Interaction: Provide timely, empathetic, and personalized support to end users simultaneously through multiple channels, including chat, email, and phone, in compliance with SLAs without sacrificing end user satisfaction
- Troubleshooting: Troubleshoot platform issues reported by customers and urgently escalate them to team leader for further investigation
- Collaboration & Feedback: Bridge communication between the Medely customer base and internal cross-functional teams such as Compliance, Account Management, Trust & Safety, and QA to resolve end user inquiries
- Process Optimization: Provide internal feedback and suggestions for support operations and product improvements
Our take
Medely provides health professionals with an online portal for finding work. Nurses and allied healthcare providers can utilize the platform to secure a job when it suits them and at their preferred rates. Healthcare centers use the system to find suitable employees, manage their workforce, and track billable hours.
There is a worldwide nursing shortage, with burnout common among healthcare professionals, leaving many healthcare employers to increasingly rely on data-driven recruitment tools such as Medely. By offering greater flexibility, and bringing casual work to healthcare, the company aims to reduce shortages and increase industry retention - even giving workers who previously left the sector a way back in.
Medely has secured a good stance in the field of the nursing gig economy, with several thousands of hospitals and outpatient facilities using the company for their staffing needs. That said, with a collection of competitors such as IntelyCare, CareRev, and Nomad - all of which also offer marketplaces for healthcare workers - Medely must work hard to continue growing its presence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Company benefits
- Long-term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays
- Paid parental leave
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
- Ownership: Drive meaningful business impact on a team you’ll help build and define!
- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Company HQ
Downtown, Santa Monica, CA
Leadership
Waleed Nasr
(Co-Founder & CEO)Founder of Nuventys and Co-founder of Seminet Automation. Former Project Manager at General Precision Inc.
Khaled Nasr
(Co-Founder & COO)Former Partner at Dandysin, Vice President of Operations at Nuventys and Product Marketing Manager at General Precisions. Also Co-founder of Seminet Automation.
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