Customer Success Manager, Forte
Blockchain platform solutions for game and app developers
Job no longer available
Blockchain platform solutions for game and app developers
201-500 employees
Job no longer available
201-500 employees
Company mission
To prepare all game developers to be successful in the new blockchain landscape.
Role
Who you are
- +5 years managing customers in an enterprise SaaS business in a Customer Success or Account Management role
- Experience with managing enterprise customers and stakeholders at all levels
- An advanced understanding of software and game development, along with the tools and services in the space
- Experience working with cross functional teams to communicate effectively the needs of customers
- An ability to consistently meet timelines, and operate from a sense of urgency, even through ambiguity or changing business needs
- High-growth or early-stage startup experience
Desirable
- Experience with the fundamentals of blockchain technology, developer platforms, game design, and / or token economics
- Ability to gain buy-in and influence change, including with executives and challenging audiences
- Experience with enterprise partnerships and/or business development
- Educational background and/or degrees in STEM
What the job involves
- As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers
- You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer experience. Most importantly, you will own the relationships of our most valuable enterprise customers
- Manage a portfolio of enterprise customers
- Serve as an expert and trusted advisor of the Forte Platform, Products and Services
- Understand business needs and requirements of our partners and recommend solutions utilizing Forte technologies
- Ensure successful onboarding and measure your success with timely product launches from customers
- Champion our customers, voice concerns, and organize customer feedback to deliver to the appropriate teams
- Partner with cross-functional teams to problem-solve complex business challenges in a highly dynamic, fast-paced environment
- Contribute to the success of initiatives that have organization-wide impact, for example; working with internal business units to drive operational effectiveness
- Share best practices with customers as it relates to blockchain or compliance in the Web3 space
Our take
Forte allows game publishers to easily integrate blockchain technologies into their games and content apps. This enables features like seamless token wallets, NFT minting, and tailored services for blockchain token economies. This shift allows players to genuinely own in-game goods, transforming purchases into meaningful assets. Globally, users can freely trade goods and services, fostering creative and economic opportunities.
Anticipated to reach $46B by 2025, the gaming market's potential is vast. Positioned strategically with existing partnerships, Forte is hailed as an industry Unicorn. Beyond capitalizing on this growth, Forte aims to facilitate economic expansion and is developing in-game asset management for open market trading.
Forte's co-founder, Kevin Chou, previously co-founded Kabam, which was acquired for nearly $1B. Under Chou's leadership, Forte aims to diversify revenue streams for developers while mitigating upfront investment risks. With $725M raised in 2021, Forte is set to reshape the industry through sophisticated in-game micropayment ecosystems.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2021
$725m
SERIES B
May 2021
$185m
SERIES A
Total funding: $910m
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Mahesh Vellanki
(Co-Founder)Currently Co-Founder at RLY Network Association and Managing Partner at Superlayer. Previously Principal at Redpoint Ventures, Investment Banking at Citi.
Kevin Chou
(Co-Founder)Currently Managing Partner at Super Layer, Executive Chairman at Gen. G Sports, and on the Board of Trustees at the University of California, Berkeley. Previously Co-Founder at RLY Network.
Brett Seyler
(Co-Founder)Currently Chairman and Investor at First Foundry and an Investor at Merigo. Previously CEO at Beyond Games and Founder at Americana Game Studio.
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