Revenue Operations Lead, Taktile

• Experienced - You have 5+ years of experience in a revenue/sales operations function of a fast growing B2B SaaS scale-up and a strong understanding of SaaS metrics, sales funnels, and revenue models
• Team Player - You enjoy working cross-functionally with teams across our GTM teams, Data and Finance
• Good technical understanding – You can effectively collaborate with technical stakeholders to deliver reliable outputs in the form of spreadsheets, analyses and dashboards
• Curious & Creative – You want to deeply understand Taktile’s customers, products and GTM processes to be in the best position to optimize them as we scale
• Clear Communicator – You have excellent communication and stakeholder management skills
• Entrepreneurial – You’re hands-on with a bias for action, and excited to help get our GTM function org ready for scale. You go the extra mile to deliver exceptional results
• Organized – You’re comfortable managing multiple cross-functional projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments
• You are open to a hybrid work model - You can work from our NYC office at least three days per week
• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it

Desirable

• As our first RevOps hire, you’ll be the central connector between Business Development, Sales, Marketing, Customer Success, Services, and Finance - owning the strategy, systems, processes, and analytics that power our revenue engine
• This is a unique opportunity to shape the way we scale
• This role reports into Finance, enabling an independent, cross-functional vantage point on revenue performance, process optimization, and planning
• Manage our CRM and GTM tool stack and add state of the art tooling as needed in close collaboration with GTM leadership (e.g., HubSpot, project delivery tools, CPQ, time tracking)
• Design and implement scalable processes across the full customer lifecycle, and work with BDs, AEs, CSMs and sales leadership to maintain clean CRM hygiene and full funnel visibility
• Ensure data quality and integrity across GTM systems in collaboration with data and finance team
• Act as a commercial checkpoint for deal structures, ensuring order forms and quotes meet internal standards
• Identify inefficiencies and bottlenecks in the revenue funnel; drive cross-functional process improvements
• Build and refine processes for professional services scoping, delivery, and margin analysis
• Support sales enablement with operational playbooks and performance insights
• Define and monitor key GTM KPIs and dashboards together with the data team
• Partner with GTM leadership to build accurate forecasts and attribution models
• Ensure visibility into delivery capacity, project timelines, and services profitability
• Own the GTM operational cadence, including forecasting, QBRs, capacity planning, and pipeline reviews
• Closely collaborate with Finance and GTM leadership during revenue and quota planning cycles
• Take the lead for territory and quota planning and collaborate with GTM and finance leadership to align between top-down targets and rep-level deployment
• Partner with leadership and sales enablement on roll-outs for changes in territory and quota design
• Define and evolve the RevOps roadmap as we scale
• Prepare to build and lead a RevOps function as company's needs evolve