Apprentice Support Coordinator, Multiverse
More information about location
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Be an early applicant
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Be an early applicant
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- You have demonstrated proficiency in a range of processes or procedures through role-related training and work experience in an operational environment
- You proactively identify and resolve problems within a variety of tasks with clear guidance
- You deliver assigned task that meet the expected criteria, try to unblock yourself before seeking help, and focus on doing what needs doing within the team
- You are building relationships and learning about process so you can have informed opinions and suggestions
- You are deeply passionate about promoting social mobility and equity, and you believe in the transformative power of education to create opportunities for all. You are dedicated to inspiring individuals from diverse backgrounds to pursue careers in AI and contribute to positive societal change
What the job involves
- This role sits in our Apprentice Enablement team and is a unique opportunity to operationally enable and deliver support for our most vulnerable apprentices
- The Apprentice Support Operations Associate role delivers core value by executing on key processes relating to communication, tracking and delivery of our support offer
- More specifically, as an Apprentice Support Coordinator/ Support Operations Associate (Additional Learning Needs Support), you will play a critical role in ensuring that our apprentices with additional support needs, including those with disclosed disabilities or Additional Learning Needs (ALN) receive the necessary support to succeed in their apprenticeship
- Your responsibilities will include delivering a range of administrative and operational tasks to ensure a smooth experience for our learners and successful operational delivery of processes
- This can include managing exam adjustments, liaising with external support partners, facilitating and delivering support plans, and overseeing funding claims to ensure our learners have the resources they need
- Coordinate and facilitate exam adjustments, such as extra time, alternative formats, or modified environments, to accommodate learners' individual needs
- Ensure all adjustments are documented and communicated to relevant stakeholders
- Act as a key point of contact for external support partners, and support in identifying the right partners when there is a need to resource additional external support
- Collaborate with these partners to arrange tailored support for apprentices, ensuring that individual needs, such as counselling for neurodiverse learners or interpretation services, are met effectively
- Build and maintain strong relationships with support service providers to ensure timely, high-quality delivery of additional learning services for apprentices
- Coordinate the logistical aspects of support delivery. This can include tasks such as booking services or specialised coaching for neurodiverse learners, to ensure all necessary adjustments are in place for workshops and training sessions
- Support the ALN Executive to regularly review the effectiveness of support plans
- Own key processes such as the early outreach and 3-monthly review check-ins
- Assist with managing claims for government and additional learning support (ALS) funding, ensuring compliance with all regulatory requirements
- Ensure accurate and timely submissions of funding claims, working closely with the finance and operations teams
- Track funding allocations and maintain thorough documentation to meet audit requirements
- Maintain up-to-date records of learning support activities, ensuring that all data is accurately captured and reported to meet compliance and regulatory standards
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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