Technical Customer Success Manager, Armis Security

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• 2+ years TAM /Customer Success Manager Federal Sector experience
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• 5+ years of experience in service delivery or account management in a post and/or pre sales environment
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• 3+ years experience working in Security/IT/Healthcare/ICT environment
• Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings

Desirable

• At Armis, our Fed Sector Technical Customer Success Manager (T.CSM) serve as the key focal point to our top customers, at our highest level of service - in driving customer success
• This is facilitated by the T.CSM working intimately with our customers as a trusted advisor, leveraging his expertise in customer needs, operational workflows and product know-how
• This allows the T.CSM to guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization
• The T.CSM team at Armis is highly team-oriented; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere
• Our T.CSMs thrive on doing whatever it takes to make our customers successful, and have proven themselves over years of working in a variety of customer facing, technical positions
• As a T.CSM you would be responsible for:
• Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Ensure customer deployment and configuration align with business use cases
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success