Senior/Principal Product Manager, Quince
Retention
$165-281k
Office located in Palo Alto, CA
Affordable luxury fashion & home goods
Be an early applicant
Affordable luxury fashion & home goods
1001+ employees
Be an early applicant
$165-281k
Office located in Palo Alto, CA
1001+ employees
Company mission
To create products of equal or greater quality than the leading luxury brands at a much lower price.
Role
Who you are
- The ideal candidate has deep expertise in building AI and automation as well as in CRM, lifecycle marketing, and customer engagement platforms
- 5+ years of experience defining and launching excellent products
- Proven ability to influence cross-functional teams without formal authority
- AI and technical background
- Excellent written and verbal communication skills
- Passion for using data to answer Product/Engineering questions
- Capable of tackling very loosely defined problems
- Experience with CRM platforms, ESPs, CDPs, lifecycle automation, experimentation, and personalization tools
- Ability to build AI tools to achieve goals and foster AI adoption across the organization
What the job involves
- We are looking for an accomplished Product leader to work with Business, Tech, and Data partners to build world-class retention and CRM capabilities and drive the organization forward
- Most importantly, they have demonstrated the ability to learn quickly and move fast
- They know how to build technology and use it to transform how teams operate
- They understand the interplay of operations, technology, data, and reporting, and they are a catalyst for change
- Define the product vision, strategy, and roadmap for Quince's CRM and Retention Technology, working closely with the Sr. Director of Retention, the Chief Growth Officer, and the data team
- Be the subject matter expert in CRM data, lifecycle tooling, and the platforms we use; understand our existing stack and how to optimize it
- Collaborate with retention marketing, data science, and engineering to develop the strategy for lifecycle orchestration, customer segmentation, and personalization tech
- Build autonomous systems to monitor and deliver personalized communications across email, SMS, push, and in-app channels
- Build the platform to seamlessly integrate multiple CRM channels and connect lifecycle signals back to the growth and acquisition teams
- Work with business and technology teams to enable development of a personalization engine and audience segmentation for targeting, lifecycle triggering, and LTV optimization
- Consider and vet possible third-party CRM, CDP, and ESP vendors that may help in Quince's endeavor
- Testing and growth mentality – continuous testing of new lifecycle programs and messaging strategies
- Build and execute the strategy to automate lifecycle triggers and scale them across channels, markets, and customer segments
- Build the reporting and insights for retention metrics including repeat purchase rate, LTV, churn, and incremental revenue from CRM
- Include behavioral and lifecycle signals in targeting and personalization across all owned channels
- Embed rigor around data quality and data-driven decision making in the execution
- Build low-touch processes, self-serve solutions, and automation to eliminate the involvement of engineering in business-as-usual (BAU) activities - reduce engineering time spent in BAU activities to <5%
- Develop internal platform and operational dashboards for retention marketers for effective lifecycle campaign management
Our take
Recently, there has been more widespread awareness of the alarming waste of resources and environmental impact caused by the fast fashion industry. Recognizing these concerns, Quince is looking to offer a more sustainable alternative to consumers.
Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middlemen. The company provides wardrobe staples and home goods, with an emphasis on minimalism, simplicity and timeless designs.
The company works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste.
This approach allows Quince to ship goods directly to consumers' doorsteps, providing a more efficient and sustainable shopping experience. This has proven very popular, allowing the company to raise significant funding, reach a valuation of $4.5 billion and expand to Canada.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2026
$500m
SERIES E
Jul 2025
$200m
LATE VC
Total funding: $958m
Company HQ
SoMa, San Francisco, CA
Leadership
Sid Gupta
(CEO & Co-founder)Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.
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