CSM Team Lead, Workwize
USA
$86-130k
Global IT hardware management
Be an early applicant
Global IT hardware management
101-200 employees
Be an early applicant
$86-130k
101-200 employees
Company mission
To unlock boundless opportunities for a global workforce.
Role
Who you are
- 5+ years in Customer Success or client-facing roles
- 3-5 years of leadership experience
- Experienced managing complex projects and stakeholders
- Strong analytical and problem-solving skills
- Comfortable with tools like: HubSpot (CRM), Monday.com or Asana (project management), Slack, Linear, Miro, Notion
- What Makes You Shine:
- Resilient, flexible, and confident under pressure
- Passionate about coaching and helping others succeed
- Thrives in fast-growing, dynamic environments
- Excellent conflict management and client-handling skills
- Fluent in English (business level
What the job involves
- At Workwize, we’re on the hunt for a CSM Team Lead who can inspire a team, wow clients, and keep an eye on the bottom line - sometimes all before lunch. You’ll lead a small, high-performing crew while managing your own client portfolio, making sure both your team and your clients come out on top
- Your mornings? Setting priorities, leading stand-ups, and keeping the team laser-focused on what really matters. Your afternoons? Diving into performance metrics, tweaking strategies, and finding ways to make processes smarter, faster, and more impactful
- You’re a people-person with a head for numbers. You know when to step back and empower your team - and when to roll up your sleeves and tackle escalations head-on. Building relationships comes naturally, whether coaching your team, collaborating across departments, or connecting with clients. You’re reflective, always looking for ways to improve performance and set your team up for long-term success
- We move fast, think big, and celebrate wins - both for our clients and our teams. If leading a team that’s passionate about client success excites you, we’d love to hear from you
- Lead Your Team to Success
- Set priorities so your team can manage portfolios effectively
- Handle client escalations with skill and confidence
- Implement processes to boost client happiness and retention
- Maximize Revenue Opportunities
- Manage the client lifecycle, including renewals and upsells
- Identify high-impact opportunities and coach your team to capitalize on them
- Own Strategic Projects
- Lead initiatives across the CSM domain
- Manage stakeholders and oversee complex projects
Our take
Workwize is a procurement and management platform tailored specifically to meet the evolving needs of remote and hybrid working. At its core, Workwize prioritises customisation, flexibility, and transparency, enabling companies to effectively manage and procure the essential technologies and tools vital for their workforce.
Based in the Netherlands, Workwize has swiftly garnered acclaim, serving fast-growing startups and established enterprises alike within its native landscape. With its appeal extending globally, securing players such as Netflix to leverage its services within Europe. For a young company born out of the pandemic, Workwize has charted an impressive trajectory, underlining the enduring relevance of hybrid and remote work models well into the 2020s.
Backed by multiple rounds of funding, Workwize has embarked on an ambitious expansion journey across Europe, capitalising on its existing client base spanning fifteen countries. Furthermore, strategic investments in workforce augmentation underscore a promising phase of growth for the company, poised to solidify its position as a frontrunner in shaping the future of workplace management and procurement solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2025
$15.2m
SERIES A
Jan 2022
$1.8m
SEED
Total funding: $17.6m
Company benefits
- Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
- Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
- Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
- Home oFfice Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.
- Monthly Team Events: Connect and celebrate with regular team events, meet-ups, and milestone celebrations in Amsterdam..
- Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Leadership
Victor Dik
(Co-Founder & CCO)Previously a Planning and Portfolio Manager at Vodafone Ziggo, a Domestic Relationship and Recruitment Manager at Knowledge 2 Share Foundation.
Sebastiaan Scholten
(Co-Founder & CTO)Previously an Investment Banking Intern at Lazard and eCommerce Director at MIPACHA.
Michiel Meyer
(Co-Founder & CEO)Previously a Business Growth Manager & Head of Addity at Buckaroo, Head of Department at Addity Payments, Consultant at McKinsey & Company and FinTech Developer at CoInvestor.
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