Senior Business Operations Manager, Sprout Social

• We’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment
• The ideal candidate has a proven track record of driving change and improvement through collaboration and influence
• You will have deep experience in sales operations, process optimization, and cross-functional leadership
• 6 - 8+ years of experience in sales operations, business operations or a related leadership role in high-growth or enterprise environments
• Proven expertise in managing sales processes, forecasting, pipeline management and driving revenue growth through operational improvements
• Strong experience collaborating across Sales, Marketing, Customer Success and Finance teams to ensure alignment and drive execution
• Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes
• Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights

Desirable

• Sprout Social is looking to hire a Senior Business Operations Manager, Global Enterprise for the Revenue Operations team
• Joining the Sales & Success team at Sprout Social is an opportunity to accelerate your career
• We’re a dynamic team working to support and scale the leading social media management platform for businesses
• You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like Kroger, Reebok, Salesforce, and Canva
• You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go!
• Collaborate closely with the VP of Global Enterprise Sales and Senior leadership to define and drive strategic initiatives for the ENT organization
• Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity, and forecasting accuracy
• Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making
• Own communication function to the Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of Sales leadership
• Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups
• Act as a trusted advisor to senior leadership, preparing executive presentations and reports that communicate progress, goals, and performance metrics
• Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision
• Ensure resource allocation is aligned with business priorities and growth targets
• Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement
• Within 1 month, you’ll plant your roots, including:
• Completing Sprout Social’s onboarding and getting acquainted with our products, processes, and strategic goals
• Establishing relationships with key stakeholders in Rev Ops, Sales, Marketing and Success
• Assessing current sales operations and identifying areas for immediate improvement
• Within 3 months, you’ll start hitting your stride by:
• Leading projects and delivering actionable insights to optimize sales performance
• Refining sales processes and developing key reporting infrastructure to measure success
• Aligning operational initiatives with broader business goals in collaboration with leadership
• Communicating updates and important campaign initiatives to the rest of the team
• Within 6 months, you’ll be making a clear impact through:
• Delivering measurable improvements in sales productivity and operational efficiency
• Implementing scalable systems and processes that support long-term revenue growth
• Serving as a trusted advisor to senior leadership and driving cross-functional collaboration
• Owning all strategic communications to / on behalf of Enterprise—org-wide emails, leadership decks, All Hands presentations, change management comms—ensuring a clear and consistent voice and action-oriented messaging
• Within 12 months, you’ll make this role your own by:
• Leading the execution of large-scale, high-impact projects and initiatives that drive business growth
• Acting as a strategic thought leader, influencing key decisions across Sales, Marketing, and Revenue Operations
• Shaping the future of Sprout’s operations model and continuously improving operational efficiency
• Surprise us! Use your unique ideas and abilities to change the Enterprise Team in beneficial ways that we haven’t even considered yet