Financial Crime Senior Quality Specialist, Wise
Sanctions/AML
$84.6k
Junior and Mid level
Austin
More information about location
1-5 days a week in office
Money without borders
Job no longer available
Money without borders
1001+ employees
FintechB2CB2BPersonal financePaymentsForeign exchange
Job no longer available
$84.6k
Junior and Mid level
Austin
More information about location
1-5 days a week in office
1001+ employees
FintechB2CB2BPersonal financePaymentsForeign exchange
Company mission
We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.
Role
Who you are
- You’re experienced — with a background in FinCrime or Quality Assurance
- Minimum 6 months as a Quality Specialist in the same domain
- Minimum 12 months as a Quality Specialist in a different domain
- Minimum 12 months in an Operations role in the same domain
- You’re adaptable — you embrace change as an opportunity for growth and adjust quickly to new situations
- You’re a problem solver — you analyze complex issues to find root causes and develop effective solutions
- You’re a collaborator — you build and maintain strong relationships with stakeholders to achieve common goals
- You’re customer-focused — you prioritize meeting customer needs and coach team members to uphold high service standards
- You’re a strong communicator — tailoring your communication to suit diverse audiences with clarity and respect
- You’re knowledgeable — good depth of knowledge in AML, CTF guidelines, and procedures. Demonstrated knowledge and understanding of the U.S. Bank Secrecy Act (BSA) and the FinCEN regulations
- You take ownership — you fully commit to your responsibilities, always striving to meet or exceed performance targets
- You make data-driven decisions — leveraging data to inform your actions and enhance your impact
- You’re eligible to work in Austin, Texas, we cannot sponsor Visas for this role
- You have been in your current role for at least 6 / 12 months at the time of application (see "qualifications" section above)
- Your last GrowWise rating is "on track" or above
- You are not on an active disciplinary action and/or Performance Improvement Plan
What the job involves
- We’re looking for a FinCrime Senior Quality Specialist to join our growing Sanctions and AML teams!
- The primary function of the QA Senior Specialist is to empower and support the QA team, ensuring that quality processes and operational efficiency are consistently maintained and improved
- This entails identifying areas of improvement related to quality processes, documentation, and operational workflows to enhance both customer experience and business outcomes
- The role is critical in conducting Check-the-Checker (CTC) reviews and organizing calibration sessions to uphold and elevate the quality standards of the team
- The QA Senior Specialist is responsible for overseeing the resolution of disputes, ensuring all resolutions are aligned with established quality standards and organizational procedures
- Additionally, this role provides mentorship and guidance to team members, particularly new hires during their onboarding process, by helping them understand their roles and performing accreditation for their competencies
- By fostering a robust quality culture and working closely with internal and external stakeholders, the QA Senior Specialist ensures that the QA team remains competent, compliant, and focused on continuous improvement
- The position also involves collaborating with various functions such as Training, Knowledge Management (KM), and Continuous Improvement (CI), and reporting directly to the Quality Team Lead to drive the implementation of the quality management strategy and framework across the organization
- Conduct regular quality checks on QA Specialists, vendors and products, to assure work quality in a timely manner
- Provides constructive feedback to QA Specialists for performance improvement and to ensure QA teams remain consistent
- Identifies repeated errors and compliance risks and escalates to compliance oversight from CTC and regular quality reviews
- Manages and responds to QA review disputes and makes necessary corrections if needed
- Reviews and closes disputes in a timely manner and responds to Operations accordingly
- Demonstrates attention to detail to objectively review cases and provide feedback that is constructive and considers the operational agent’s perspective
- Arrange and lead calibration sessions for QA Specialists
- Owns calibration sessions and is responsible to ensure team alignment on how to use the Quality Framework for consistent reviews and results
- Is responsible to organise and run bi-weekly calibration sessions, assess how well the team is calibrated, work with peers to ensure all teams are calibrated
- Is responsible for maintaining comprehensive documentation on calibration discussions including but not limited to: cases calibrated, final decisions and actions items proposed
- Works closely with QA Specialists by collaborating on difficult cases and contributing constructively to discussions to improve alignment and performance across the team
- In situations where consensus is challenging to achieve and team members are indecisive or calibration is misaligned, QA Senior Specialist is responsible for making well-informed decisions and upholding the grading guidelines
- Assists in onboarding new joiners and mentoring specialists
- Creates structured training plans that help new employees understand the QA processes and their specific roles. This includes developing schedules that cover necessary training sessions, workshops, and introductory meetings
- Prepares and leads training sessions that might include job-specific skills, software tutorials. These sessions aim to equip the new joiners with the skills and knowledge necessary to perform their duties efficiently
- Organizes training sessions to equip new joiners with domain specific knowledge
- Ensures that newcomers receive all necessary materials, such as manuals, guidelines, and access to online resources, to assist them in their learning and integration process
- Acts as a mentor to new employees, offering support and guidance. This might involve answering questions about grading guidelines and QA procedures, providing feedback, and assisting with problem-solving during the initial phases of their journey
- Introduces new joiners to key team members and stakeholders within the organization. Facilitates networking opportunities can help new joiners build important relationships and integrate more quickly into the team
- Evaluates the knowledge, skills, and capabilities of new team members to determine their readiness to undertake their roles and responsibilities (accreditation)
- Facilitates knowledge transfer sessions to share expertise, industry insights, and lessons learned with team members, contributing to their professional development and growth within the organization
Application process
- Application deadline: March 23, Sunday, end of day (23:59 CST)
- Application (resume + cover letter)
- Homework
- Final interview
- Offer
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26.9m
SERIES D
Total funding: $397.3m
Company benefits
- Medical Insurance
- Health and Wellbeing Discounts
- 25 days holiday (excl. bank holidays) + 3 Me Days
- RSUs (Restricted Stock Units)
- 6 Week Paid Sabbatical
- Mobile Wiser - work remote for up to 90 days a year 🛫
- Parental Leave
- Pension and Retirement Plans
- Plus Many More!
Company values
- This isn’t just a job, we’re a revolution
- We get it done
- Customers > team > ego
- No drama. Good karma.
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.
Salary benchmarks
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Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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