Customer Success Manager, Flosum
Offers equity
More information about location
Salesforce DevlOps and backup solution
Open for applications
Salesforce DevlOps and backup solution
21-100 employees
Open for applications
Offers equity
More information about location
21-100 employees
Company mission
To help Fortune 100 companies accelerate digital transformation on Salesforce.
Role
Who you are
- 3–6+ years in Customer Success, Account Management, or related customer-facing roles
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
- Proven ability to manage and grow customer relationships
- Excellent communication and presentation skills
Desirable
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
- Salesforce certifications (Admin, Platform App Builder, etc.)
What the job involves
- We are seeking a highly motivated and strategic Customer Success Manager (CSM) to join our growing team. In this role, you will own relationships with a portfolio of customers, ensuring they realize maximum value from Flosum’s platform
- You will act as a trusted advisor to Salesforce administrators, developers, and IT leaders, guiding them through onboarding, adoption, and long-term success. This role is critical in driving retention, expansion, and customer advocacy
- Own and manage a portfolio of smb and mid-market customers
- Build strong relationships with key stakeholders, including Admins, DevOps leaders, and executives
- Act as the primary post-sales point of contact
- Lead onboarding and implementation in partnership with Technical Account Managers (TAMS)
- Define success plans aligned to customer goals and use cases
- Drive product adoption and ensure customers are leveraging key Flosum capabilities
- Help customers mature their Salesforce DevOps processes
- Identify gaps in release management, governance, and compliance workflows
- Provide strategic guidance and best practices
- Partner with Renewal Managers to support renewals and identify upsell/cross-sell opportunities
- Monitor account health and proactively mitigate risk
- Drive customer outcomes that lead to expansion
- Partner with Product to relay customer feedback and influence roadmap
- Work with Support to ensure timely resolution of issues
- Collaborate with Marketing on customer advocacy (case studies, references)
- What Success Looks Like
- High customer retention and renewal rates
- Increased product adoption and usage across accounts
- Expansion within existing customer base
- Strong customer satisfaction and advocacy
Our take
Flosum is a leading DevOps, data management and protection platform built entirely on Salesforce. This means that customers don't need to worry about their data leaving the trusted Salesforce environment. Designed with built-in AI and automation, it simplifies the management of Salesforce so that teams can move faster while maintaining their security.
It serves global enterprises in some highly regulated industries too, like healthcare, finance, and manufacturing - businesses where mistakes really aren't an option. Customers like Cargill, GE Healthcare, and Hilton all trust Flosum to streamline their development workflows and keep their systems running smoothly. The company is setting itself apart by giving teams complete control, so they can customise how AI supports their processes, all while staying compliant with industry regulations.
Recently, the company joined the AWS ISV Accelerate Program and launched on AWS Marketplace, marking a huge step forward in platform accessibility for enterprise customers. It also unveiled powerful new AI features powered by Agentforce, bringing smarter automation and tighter security to every release. As AI becomes a bigger part of the tech world, Flosum is well-positioned to continue helping businesses feel confident in their field.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Mountain View, CA
Leadership
Girish Jashnani
(CEO)Girish has served as the CEO of Flosum since 2015.
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