Strategy & Operations Manager, Garner Health
Customer Service
$125-140k
+ Eligibility for equity
Data-powered doctor search tool
Open for applications
Data-powered doctor search tool
101-200 employees
Open for applications
$125-140k
+ Eligibility for equity
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- 4+ years of relevant experience in a strategic operations role; prior experience in a fast-growing startup preferred
- 2+ years of experience building and leading operational teams
- Proficiency in quantitative data analysis, generating meaningful insights, and modeling
- A strong ability to break down complex processes, recommend solutions, and work with cross-functional stakeholders to implement them
- Experience with Excel/Google Sheets, and no-code/low-code automation tools
- A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives on tight deadlines
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- A desire to be a part of our mission to improve the U.S. healthcare system
What the job involves
- We’re looking for a Strategy & Operations Manager to join our Concierge organization
- Concierge serves as the voice of Garner, so you should be passionate about customer service and helping people solve their problems, and translating that to larger-scale preventive solutions
- In this role, you will become an expert on Garner’s product, standards, and the needs of our members
- Garner is growing rapidly, and this role is critical to scaling our teams
- The Strategy & Operations Manager will span Operations functions—analyzing, building, and deploying processes that make our teams better
- The ideal candidate will combine empathy, technical skills, data-based problem-solving, and first-principles thinking to drive and implement key projects
- The Strategy & Operations Manager will report to Garner’s Vice President of Concierge, will directly oversee at least one of the core Concierge functions, and complete Concierge-wide projects
- Manage and execute strategic projects across Garner’s Concierge functions; this may include establishing and running net new functions as we get them set up
- Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our teams more effective and efficient as we scale
- Work with diverse stakeholders—from operations specialists to product managers to account executives—to understand key workflows, align on solution design, and drive outcomes
- Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to Operations functions
- Lead, mentor, and develop a high-performing team by identifying growth opportunities, providing ongoing feedback, and fostering a culture of continuous improvement
- Own and improve frontline knowledge base workflows and procedures
- Maintain accountability reporting structure and identify trends for specific areas of improvement across all departmental KPIs
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company values
- Mission First - Our mission is to transform our healthcare system. Everything else is secondary.
- Extraordinary or Nothing - Our mission is audacious. We only succeed by producing exceptional results.
- Communicate Courageously - We say what needs to be said even when challenging.
- Supportive Community - Our path is difficult, so we spend extra time supporting each other on the journey. It’s also more fun that way.
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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