AI Go-To-Market Specialist, Netomi
More information about location
Customer service automation
Be an early applicant
Customer service automation
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
Role
Who you are
- The right candidate will be someone with keen attention to detail who’s highly organized and has the ability to concurrently manage several long and complex sales cycles/relationships
- 3-6+ years’ experience managing enterprise-level -GTM processes
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience selling AI-native or ML-powered products
- Experience selling into CX, contact center, or digital support environments preferred (Zendesk, Salesforce, Genesys, etc.)
- The right person for this role should be able to:
- Execute on tasks and projects with minimal direction
- Maintain a consistent high level of performance in an environment where frequent context switching is needed
- Effectively manage several concurrent deliverables and deadlines across multiple accounts
What the job involves
- You’ll act as a primary point of contact for Netomi, directly interacting with key stakeholders from enterprise customers, facilitating conversations, and helping build strategy on how best to move opportunities through the funnel
- We’re looking for an experienced customer-facing professional to help close our largest enterprise prospects
- This person will work closely with the Chief of Staff, GTM, and the Sr. Leadership team to facilitate the end-to-end sales process for our highest value and most strategic accounts
- These accounts generally entail C-Level involvement and require an atypical amount of time, care, and attention
- Work with the team to close $200,000+ ARR opportunities with the largest B2C brands in the world while providing regular updates to Sr. Leadership and strategic partners
- Assist with strategic content creation (one-pagers, slide decks, etc.) to demonstrate Netomi’s value based specifically on the needs of each account
- Shape executive-level AI transformation conversations and follow-up with prospective customers ensuring consistent momentum throughout the process Coordinate with customers’ working teams, stakeholders, and/or procurement to maintain momentum in active conversations and drive opportunities through the funnel with consistent follow up and execution of requested/required deliverables
- Lead the creation and presentation of custom product demos
- Orchestrate cross-functional deal strategy and help manage the implementation of customer pilots and POCs working with relevant teams internally
- AI Market Development & Thought Leadership:
- Develop and refine AI positioning and messaging for enterprise B2B buyers
- Translate complex AI capabilities into clear business outcomes
- Educate customers on emerging AI use cases and best practices
- Support customers through AI adoption and internal stakeholder alignment
Our take
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Netomi provides companies with a convenient, intelligent and cost effective way to facilitate the best customer interactions on email, chat and mobile. Its conversational AI system allows businesses to activate, manage and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has also seen good investment which is allowing it to increase headcount and continue scaling its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Company benefits
- Flexible work environments
- Educational / professional development opportunities
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Company HQ
Hayward Park, San Mateo, CA
Leadership
Puneet Mehta
(Founder & CEO)Previously Senior VP of Engineering and Data Science at Citi, Software Engineer and Scientist at IBM TJ Watson Center and Vice President of Engineering at JPMorgan Chase.
Share this job
View 5 more jobs at Netomi