Commercial Account Manager, Culture Amp
$108-130k
OTE
+ Equity
Office located in Flatiron District, NY
Platform for staff surveying & analytics
Job no longer available
Platform for staff surveying & analytics
501-1000 employees
Job no longer available
$108-130k
OTE
+ Equity
Office located in Flatiron District, NY
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 1-3 years of experience in revenue growth roles focused on expansion or new business, and customer-facing, with a high volume of accounts (200+)
- Demonstrated success in cross-selling, upselling, and growing existing accounts
- Proven background in the SaaS industry, ideally in HR Tech or related fields
- Strong ability to identify expansion opportunities via outbound prospecting and measured via weekly KPIs on calls, emails, accounts touched
- Strong communication and presentation skills to engage with HR professionals and executives
- Experience building and managing relationships within small to medium organizations
- Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression
- Proficiency in leveraging data and analytics for decision-making and influencing customer strategies
- Outbound Prospecting
- Active Listening
- Growth Mindset & Bias Towards Action
- Relationship Building
- Time Management & Prioritization
- Deep Discovery Questioning
- Sales Process and Pipeline Management
What the job involves
- As an Account Manager in our Commercial segment, you will play a vital role in cultivating and enhancing our customers relationships with the HR and executive teams of our customers
- Your expertise in SaaS solutions will help you identify growth opportunities and ensure our customers maximize the value of our product offerings while achieving their strategic goals
- You will also focus on driving efficiency and managing account volume effectively
- Understand and Adapt: Develop a comprehensive understanding of your customers unique business needs, industry trends, and communication styles to craft tailored solutions that resonate
- Discover Growth Opportunities: Leverage prospecting tools and customer data to build lists and impactful outreach messages to drive interest and engagement from your existing customers
- Leverage Relationships: Deepen connections across various levels within customers organizations, including HR teams, leadership, and key stakeholders
- Research and Prepare: Conduct in-depth research on customers’ businesses to bring valuable insights and targeted questions to meetings, ensuring efficient use of time and resources
- Engage Thoughtfully: Use layered, open-ended questions to uncover customers objectives, challenges, and aspirations, moving beyond surface-level discussions to drive impactful solutions
- Strategic Account Planning: Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume, mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting
- CRM Best Practices: Effectively utilize CRM and sales tools to manage account activity, track progress, and ensure best practices are consistently applied to enhance workflow efficiency
- Collaborative Accountability: Work closely with cross-functional teams to streamline processes and ensure a seamless and exceptional customer experience throughout the customers lifecycle
- Optimize Workflows: Identify and implement strategies to improve account management processes, ensuring efficient handling of a high volume of accounts while maintaining quality engagement
- Monitor and Report: Regularly track account metrics and performance indicators to assess efficiency, volume growth, and overall customers satisfaction, making data-driven adjustments as needed
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$82.5m
SERIES E
Total funding: $279.8m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
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